samsung galaxy s22 garmin golf holes blacked out

Hi,

I'm probably doing something wrong

The scorecard holes when I'm on course are blacked out on my phone screen, when I look at the pick hole menu, the holes appear properly but when I choose the hole everything is blacked out apart from trees.

it worked fine on my samsung s20.

is there a setting I've clicked? i've tried clearing cache and data, uninstalling and reinstalling.

any solutions?

Top Replies

Garmin-Cody 8 months ago +6 verified

Update as of April 25, 2024:

User's experiencing this concern, please either message me or reach out to Garmin Support so more info can be gathered from you to add your account to the ticket our quality…
Garmin-Cody 3 months ago in reply to 7813089 +1 verified

The Venu 2 is not compatible with live scoring through the Garmin Golf app and will not sync up in the manner. Hole information is not designed to display with that specific watch, as it does not sync…
Garmin-Cody 3 months ago in reply to 9314587 +1 verified

Unfortunately, there is not a timeframe to provide for the fix at this time. Typically the confirmation of the solution will be communicated once the fix has been released and implemented as available to…
9936649 3 months ago +1

Any news? More than 8 months since this post, and still no solution?

Is it the same problem with newer Samsung phones, or is it only the s22?

All Replies

0 7973069 3 months ago

Same issue but i have a Samsung A55

0 5858974 3 months ago

Same issue here, still no resolution I guess, tried it on 2 different S22 phones

0 Garmin-Cody 3 months ago in reply to 7973069

Please check for my direct message in the box located on the upper right section of the forums site, where I have requested some additional information.

- Thank you

0 Garmin-Cody 3 months ago in reply to 5858974

Keep an eye out for my direct message in the box located on the upper right section of the forums site, as I have requested some additional info to get your report added to the ticket for the issue.

- Thank you

0 7796344 3 months ago

Same issue with my Samsung A55

0 7813089 3 months ago

I have the same problem on my S22 - it renders the app useless on the golf course, I purchased the Venu 2 plus to use alongside the garmin golf app and it`s a very poor result if it can not work properly on an S22 - they are not even an old phone

0 6234360 3 months ago

Same problem on Galaxy S24

0 Vickan88 3 months ago

Same issue on Samsung s24

+1 Garmin-Cody 3 months ago in reply to 7813089

The Venu 2 is not compatible with live scoring through the Garmin Golf app and will not sync up in the manner. Hole information is not designed to display with that specific watch, as it does not sync up with the Garmin Golf app like the Venu 3 series and other non-Approach series Garmin Golf devices.

If using the Garmin Golf app while golfing with the Venu 2, the Garmin Golf app will only offer basic score keeping features without any additional information displayed in the app unless a Garmin Golf app compatible device is synced up to the Golf app.

Below is a link to our support page showing devices that are compatible with live scoring through the Garmin Golf app for reference if needed:

Live Scoring in the Garmin Golf App

0 3699281 3 months ago in reply to Garmin-Cody

S22 + g12 (compatible device) black useless holes as reported many times. Glad I only paid £100+ for this instead of many times more for a golf watch which is incompatible with leading android mobiles. This does work on an iPhone but that's not the point!