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Brand new R10 goes on standby mode while playing. Have to quit apps and game to reset and restart. VERY UPSETTING!

7832017 over 2 years ago

My R10 goes in standby mode while playing on the phone sim. It seems various forums with this topic have been created and "resolved". I just bought my unit yesterday, Garmin what is your excuse now? If I don't get a response I am returning the unit and buying a different brand.

0 odd tore over 2 years ago

I would check what software version Your device has.

Just because it's new does not mean it has the latest software.

0 7832017 over 2 years ago in reply to odd tore

It was the first thing I did out of the box

0 odd tore over 2 years ago in reply to 7832017

And You also use the latest version of the app?

If Yes, I would contact Garmin Support.

0 7832017 over 2 years ago in reply to odd tore

I did, they were supposed to get back at me today....

0 odd tore over 2 years ago in reply to 7832017

And You are running at least ver 2.9 of the Garmin app (2.10 released today but should not make any difference)?

One thing to consider which caused me problems is more than one device the R10 has been connected to.

I have the R10 connected to my phone sometimes, and my tablet other times.

When both are in bluetooth range this may cause issues, so if You use more than one device turn off bluetooth on the device You're not using.

0 7832017 over 2 years ago in reply to odd tore

TY, I'll update. I played today and seemed to work. I'll check again tomorrow