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Garmin golf app won't launch on Samsung Galaxy 10

3271093
over 4 years ago

Gol App works fine on my Garmin Watch. I can load and install the Android Garmin Golf on my Galaxy 10 but it freezes on the first (logo) screen

  • 0 over 4 years ago in reply to Garmin-Rob

    I just tried to open my home course on my VivoActive HR watch and it loaded. First time in two months it has loaded without a hiccup. Just reloaded the Golf app and it still freezes after EULA screen

  • Former Member
    0 Former Member over 4 years ago in reply to Former Member

    yes this is indeed a helpful  post

  • 0 over 4 years ago in reply to 3271093

    Same issue with me still.. I've tried everything I can think of. Removed garmin golf app, removed Garmin connect, deleted gamin profile on my galaxy and then tried reinstalling. Still freezing after the EULA screen. Tried it out on my sons Iphone and app loads and works with my account all the time. I'm not changing my Samsung technology!

  • +1 over 4 years ago in reply to Skolfslave

    Can you check your personal email. I sent you an email requesting additional info and never got a reply. Once I get that piece I can pass this along to our engineers. 

  • 0 over 3 years ago in reply to Garmin-Rob

    I am impacted by this issue as well. I just sent some hopefully relevant logs to you, Rob.

  • 0 over 3 years ago in reply to 1685564

    After months of trying different things sending reports to Garmin etc. I have finally got the app to work by uninstalling, reinstalling and reregistering a new device and a new Garmin Connect account. My old device Vivoactive 1 is still functioning but the data seems to be incompatible with the Garmin Golf used by Vivo Active 4. I now have to jockey back and forth between two accounts to use my Garmin Connect and be able to access new data and old.

  • 0 over 3 years ago in reply to Armball

    Recently Garmin sent instructions that solved the two issues I had (my local course where I live would not load and Garmin Golf had stopped working with my account).

    We have released an update for the Garmin Connect App that will resolve the issue with golf courses not loading to your vivoactive HR. Please remove all downloaded golf courses from the Garmin Connect App. Then, update the App to the latest version of 4.45 (this can be done on the Google Play Store or the Apple App Store, depending on what phone you have). Once that is complete, please then re-download the golf courses and sync your device to load the courses properly.

    Following these steps I was able to load my local course on the VivoActive HR again. The new version of Connect also triggered access the new version of Garmin Golf without losing my old rounds. So all is working well with the exception of losing the connection between Connect and the HR a few times for no apparent reason.

    I've had to hard reset both and re-download the courses. I chalk that up to gremlins beginning to show up in an old watch that's been used hard. I don't expect Garmin to create patches on my device forever so will get a new watch next year.

  • 0 over 3 years ago in reply to Garmin-Rob

    CAn you please resend email as I can't find it in my inbox

  • +1 over 3 years ago in reply to Skolfslave

    I have resent the email to you. Please check your spam/junk folder as sometimes it will go there. The subject of the email is "Garmin Golf app freezes".