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Cannot see courses on explore.garmin.com/Map

foobar

New Garmin InReach Mini 2 user here Slight smile

I've created 6 courses so far using the Garmin Explore mobile app (Android). When I go to explore.garmin.com/Map on my laptop (Chrome on macOS) and click on Library > Courses, I see the courses I made. When I click on one of the courses, the map is supposed to go to the location of the course and show the blue outline of the course. For some reason, that only works for 2 of the 6 courses. For the 2 courses that work properly, the map skips to the location of the course and I see the blue outline of the course. For the other 4 courses, the map skips over to the location of the course but there is no blue outline.

I tried to troubleshoot this a little by opening Developer Tools in Chrome where I can see under the Console tab that there is a JavaScript error anytime I click on one of the 4 courses that don't  work properly. The error is

> No click point or valid element provided for openCoursePopup in map.js

For the 2 courses that work properly, I don't see this error message. Not sure if that in helps pinpoint the problem in any way, but sadly that's all I've got so far.

Any help would be greatly appreciated! Thanks in advance!

P.S. -  I tried to post this exact same question a few minutes ago, but it never appeared, so I'm trying one more time. Sorry if I end up double posting. Lots of technical issues happening here apparently.

Edit #1: Tried to clean up the explanation a little. 

  • 0

    Is this happening with MapShare? If you go to the Social tab of the Explore website is MapShare data filtered? If so, try clearing the date range filter to see if the tracks show up. **

  • 0 in reply to Garmin - SP

    I don't have a Social tab when I go to the Explore website, but I did try going to explore.garmin.com/Social. That redirected me to a page where I can choose to enable either "LiveTrack" or "MapShare". As of this very moment, I have not enabled either of these services. There shouldn't be any filtered data to clear. To confirm, I clicked on "Filter MapShare Data" button and it looks pretty clear to me. There are no collections boxes checked, and there's nothing in the "Date" field.

  • 0

    OK, strangely enough, I'm now able to see 5 of 6 courses in explore.garmin.com/Map. I didn't do anything particularly noteworthy. It just started working. There's still 1 course that doesn't show up on the map, but at least I have 5 out of 6 showing up now. Not sure I would call this an "Answer", but it's progress.

  • 0 in reply to foobar

    It seems this type of error is something in the Garmin system because I have had multiple instances where my activities are delayed showing up in Explore Web. Some for a few hours, some for a day or more, one time almost a week and one time everything else like the end points were visible but the colored lines that show the activity never did show up. That one was "sent to the upper level" techs at Garmin Support and they never did figure it out.

    Mini2 connected to Samsung A26