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Garmin Explore Map page not loading Tracks

Mike G

For roughly the past week, I've been unable to see my tracks in Explore Web.

 

As you can see at the bottom of this screenshot, I have 353 tracks saved. They DO show on the map, but they never load in the sidebar - the spinner keeps going indefinitely (have left it for hours, no change). Same result across multiple browsers on multiple devices. Clicking a track on the map does pop up an info box, but does not load the track name and the edit and collections buttons are non-functional.

Obviously this severely degrades the functionality of the product. With it being across many devices, this looks like it's on the server side of things. I did a full reset on the device and re-synced it with no change.

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    More info: 

    - Clearing cookies and site data does not help
    - Using a private browser window does not help

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    On the (probably forlorn) hope that a developer actually looks at this...

    It looks like the browser is stuck in an endless loop of posting to https://explore.garmin.com/Map/Messages

    The JSON being posted is

    {"ToDate":"Invalid date","UserKey":null,"TypeRestriction":2,"Units":2}

    and the response is

    {"Messages":[],"MaxHit":false,"DeviceId":0,"UserId":0,"OldestTimeUTC":null,"NewestTimeUTC":null,"ColorCode":null,"TotalTextMessageCount":0}

    This repeats hundreds of times (apparently indefinitely) and meanwhile nothing else loads.

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    In my case, when I import a track to Explore web, the track list doesn't update correctly, and it shows 20 less tracks when I add one to one of my collections.

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    Things have changed slightly but not improved. Now the spinner goes away and the page stops making requests, but the tracks still do not load and nothing is editable.