Explore Web not displaying activities.

Explore Web has not displayed my activities since yesterday. Library says I have zero but should have 13. They are shown in the activity count in each individual collection though. Explore android app shows them fine. Anyone else have this issue? Thanks.

Top Replies

Garmin-Chris 24 days ago in reply to JungleJim +3 verified

We are currently aware of this issue. If anyone is experiencing it please feel free to message me or contact Product Support directly for assistance. 
Garmin-Chris 23 days ago in reply to 8216887 +3 verified

As stated above, if you are experiencing this issue, please feel free to message me or contact Product Support directly for assistance. 
Garmin-Chris 19 days ago in reply to HP Drifter +2 verified

In an effort to remedy some latency/delay issues on the Map page of the Explore website, we had disabled the activities from appearing, for what was intended to be a very brief amount of time. We've since…

All Replies

0 JungleJim 24 days ago

Seeing the same thing. Library shows zero activities while there should be more than zero. And even though the Collections show an activity count, when I select the collection no activities are shown.

Best report it to Garmin support, but hopefully Garmin-Chris reads this as well.

+1 Garmin-Chris 24 days ago in reply to JungleJim

We are currently aware of this issue. If anyone is experiencing it please feel free to message me or contact Product Support directly for assistance. 

0 JungleJim 24 days ago in reply to Garmin-Chris

Thanks for the quick reply. Just also contacted support about it, hopefully it get's resolved soon.

0 HP Drifter 24 days ago in reply to JungleJim

Thanks for the reply. I did report it also maybe an hour ago and the rep sent it to a higher level.

0 8216887 23 days ago

Experiencing the same issue - activities not visible on the Explore Web.

+1 Garmin-Chris 23 days ago in reply to 8216887

As stated above, if you are experiencing this issue, please feel free to message me or contact Product Support directly for assistance. 

0 JungleJim 21 days ago

Appears to be working again for me.

0 HP Drifter 21 days ago in reply to JungleJim

Yep mine is working now also.

+1 Garmin-Chris 19 days ago in reply to HP Drifter

In an effort to remedy some latency/delay issues on the Map page of the Explore website, we had disabled the activities from appearing, for what was intended to be a very brief amount of time. We've since enabled them again, so you should be able to see them again. We apologize for the inconvenience that this caused. If needed now or in the future, the activities should show on the Explore app too.

0 JungleJim 19 days ago in reply to Garmin-Chris

Thanks for the explanation, appreciate it.

But looks like performance issues are back now because the Explore web is loading very slow for me or not loading at all (CloudFlare timeout errors), and the library is also loading very slow or not completely.

I dived a bit in how the site seems to work, and it is very inefficient in how data is requested and returned. It seems the complete library data with all details (eg. points for all activities) is downloaded every couple of seconds. Each downloaded set of library data is around 40MB for my not so big library. This data does not seem to be cached. There's no way to get that efficient for a site serving many users.