Garmin Explore Web - Toggle Visibility Does Not Work Pt2

I have seen the initial post do that topic has been locked but cannot find any solution in there.

I have the same issue as in the initial topic, but a brief description again:

The Explore Web interface / Map ignores any visibility setting on my tracks (eye symbol).

I cant toggle neither in the main library nor in the collections. Any result is random. It looks like some tracks are always on display.

I tried Google Chrome, Safari on Mac. But I also tried on some Windows machines, makes no difference. The ONLY way to work with it, is to switch to an IOS device with Explore App. The visibility settings there are working well.

Am I doing something wrong?

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0 empe 8 months ago

I have the same problem. At first I deleted some tracks which I could not toggle out. Some. Then suddenly no tracks at all were visible. Toggling tracks on and off, toggling every thing on and off. It does not help. Even new created tracks are by no means visible. Not in the web nor on the iPhone. When I click on a track, the map jumps to the right place. So the track is there, but invisible.

0 CREATECH2 8 months ago

Would be great if theres a statement from an Garmin rep. how to deal with it.

+1 Garmin-Leslie 8 months ago

Hello, I have tried to replicate this issue but can't seem to have the same problem. I would start with the following Clear the Browser History, Cache, Temporary Internet Files, or Open a Private Window on a Desktop or Laptop Computer. If you are still having issues after clearing cache & trying a private window (I would recommend both) then please let us know.

0 CREATECH2 8 months ago in reply to Garmin-Leslie

Hello Leslie, thank you for your reply. As I wrote in my initial post,I have tried a couple of browsers and even different machines. Just now I opened a private window in Google Chrome Mac. Nothing changed. The left side bar eye symbols have nothing to do with anything thats displayed on the map.

0 Garmin-Leslie 8 months ago in reply to CREATECH2

What type of data are you trying to hide? I cannot see the image on my end.

0 CREATECH2 8 months ago in reply to Garmin-Leslie

I tried to hotlink a picture since heres no upload directly into the forum possible ? If you know a better picture service let me know.

If you click the link you will wee a screenshot. All Items on the left sidebar are set to invisible (tracks, collections, everything) and still the map window is full of tracks.

0 trux 8 months ago in reply to CREATECH2

CREATECH2 said:
since heres no upload directly into the forum possible

It is. Just the image file size is limited, so if it cannot be pasted into the post directly, you have to scale down the window and make a smaller screenshot:

0 CREATECH2 8 months ago in reply to trux

great, thank you.Figured it out how to do.

0 Garmin-Leslie 8 months ago in reply to CREATECH2

Are you a user on a professional account? Your page looks al ittle different than mine so I am trying to figure out what limitations yours would have.

0 CREATECH2 8 months ago in reply to Garmin-Leslie

no, just a regular account. The only device connected is a zumo xt. Inreach mini fails to pair but this is a separate story for which I am in contact with Garmin support.