Feature request: prompt before firmware download/install in Explore

I would greatly appreciate it if Garmin could add a simple feature to the Explore app. Specifically, I would like the app to prompt me before downloading and installing a software update on my GPSMAP device. If I choose to cancel the operation, the app should do so.

Updating the software via Bluetooth with Explore honestly takes too long. I prefer to do it via USB with Garmin Express on my computer before syncing activities, collection and other data between Explore and the device. However, I might want to sync even when I don’t have a computer at hand, such as during a hike. If a new firmware version is released in the meantime (perhaps half an hour earlier), Explore will start downloading and transferring it to the device without prompting.

At the moment, the only way to interrupt the transfer (the most time-consuming phase of the entire operation) is to abruptly close Explore or disable Bluetooth. This would arguably be the third-best solution (after a preliminary prompt, as suggested above, and a Cancel button to safely abort an ongoing transfer) if I were confident that the system handles this incomplete state correctly. For instance, if I return home and switch to Express to update, will Express detect and delete the incompletely transferred file, and start the operation anew? Or will I encounter misleading error messages and strange behavior that prevent me from completing the update and force me to perform a master reset?

  • Agreed. But I believe there should be three options available to the user: 

    1. Push the update no matter what (this is currently how it works)

    2. Prompt before pushing the update

    3. Do NOT push the update at all

    Transfer is slow as a slug and if it happens when you're trying to sync data between the devices, it just makes it even slower.

    The new feature in GPSMAP H1 & eTrex Touch (Gen 2) firmware v12.06 called "Sync with Explore App" (On or Off) has maybe partially remedied this. If disabling "Sync with Explore App" will also kill the firmware update transfer, this whole thing is only half fixed since if you turn "Sync with Explore App" back on to sync data, it will also sync the firmware update if one is there, waiting to be pushed to the device..

    I believe the three options I've suggested above will be best way to solve this issue.

  • Yes, “Sync with Explore App” is not a solution. If I may quote myself :), just yesterday I wrote a post on GPSrChive (Garmin GPS Receivers > Garmin GPSMAP > GPSMAP H1 > GPSMAP H1/H1i Plus Firmware 12.06) that ends like this:

    Version 12.06 hasn't been offered to me yet, so I can't test the feature. However, I don't think it solves the issue

    It's true that by blocking sync [with “Sync with Explore App”], I can open Explore near the device (a GPSMAP H1) without fear of experiencing a download-and-transfer process that takes ages, but this way, I can't even perform the normal syncing of activities, collections, and so on. What would be needed, instead, would be to be able to perform the normal syncing while safely rejecting or aborting a firmware download/transfer via BLE.”

  • Just so it's known, I am WallyGator over at GPSrChive so my replies both here and over there may coincide with each other..

    What would be needed, instead, would be to be able to perform the normal syncing while safely rejecting or aborting a firmware download/transfer via BLE.”

    Hence, my suggestion of the three options in my post above:

    1. Push the update no matter what (this is currently how it works)

    2. Prompt before pushing the update

    3. Do NOT push the update at all

    All other syncing of data would remain the same

    Either way, I have always found the syncing of the firmware update from Garmin Explore to the the device itself a huge waste of time. Like you, I have always updated via GarminExpress and prefer that means of updating.

  • We love having feedback provided by our users to improve their experiences. In order to get your suggestions and feature requests heard and to the right place, please submit them at https://www.garmin.com/en-US/forms/ideas/