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Garmin Explore freezes on iphone when navigating using Instinct 3 Solar

ScooterP
The Explore app freezes on my iphone within a minute after I start riding. I have to close the app and re-open and then it synchs to current watch position but will freeze again shortly after. If I don't sych to watch and start riding the app will track correctly but obviously no course information. I have tried turning off the Lock function on my phone and powering my phone with a power bank while riding but neither of these makes any difference. Garmin have also replaced the watch with no change.
These are the steps as below 
1. Activate the App on iPhone
2. Respond to request on Watch
3. State the activity on the watch
If I don’t do step 3 the app seems ok.
Is anyone else having this issue
  • 0 in reply to ScooterP

    I would really like to see this, literally. Do you mind taking a video of this? I want to get more details visually. 

  • 0 in reply to Garmin - JH

    Hi . In my original ticket I uploaded videos of this ocurring Ref:32747842K1 >> <Q#:1019504>

    If you can't access these videos let me know and I'll shoot another lot over the weekend

  • 0 in reply to ScooterP

    Here is the video of the issue. You will note that it locked up at 2.8Km. The watch is still recording so when the app is closed and then re-opened it synchs the location and distance with the watch. It will continue to do the same thing each time you reset it

  • 0 in reply to ScooterP

    Thank you. It does look like you were in touch with our Australia support team via email and they did get you added to an investigation ticket for this concern. Please keep an eye out on this thread, but also via your email thread with them for any meaningful updates on this. 

  • 0

    Encountering the exact same issue with the Explore app and my GPSMAP H1. When the H1 is recording an activity, and I open the Explore app, the app simply freezes on the map screen. No interaction is possible at all.

  • 0 in reply to JungleJim

      I've reached out to you by email. Please respond to me there so I can get more details from you and further assist.