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Syncing from Instinct Fails at Waypoints.

Phone XR, Version 13.5.1

I just purchased a Garmin Instinct.  It arrived last Friday (06/22).  I'm able to sync with Garmin Connect, but I am unable to fully sync with Garmin Explore.  Explore gets hung-up at Waypoints and the sync fails.  Any ideas?  I tried signing out of both apps, disconnecting the Instinct from Bluetooth, and powering off both devices.  I then began the process over, but with no success. Any help would be greatly appreciated.   Oh, and when I start an activity on the Instinct, I can see it on Explore as I move (the cyan/blue line), but then it's not there when I save it on the Instinct. 

Thank you!