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Sync failed

Former Member
Former Member over 5 years ago
Hello,




I would like to connect my Fenix 5X to Garmin explore. I have installed the 11.56b Fw on the watch and the version 1.3 of Garmine Explore on my iPhone 8+ with iOS 12.1.

However, when I connect Explore to my account (the same used with connect), I have systematically an error message indicating Sync failure.

Anyone is having suggestion to help me ?




Thanks for your help,

Seb
  • Former Member
    0 Former Member over 5 years ago
    Use VPN (VPNMaster or smth. ) on iPhone while sync to server.



    Thank you Pavlinux for the suggestion, but it did not work for me.

    The diagnostic data says :
    2018/11/20 07:05:53:844 [Explore App][Info] Scheduled web sync
    2018/11/20 07:05:53:879 [Explore Sync][Web][Info] starting sync: app range = nil - Optional(49), min web transaction = nil
    2018/11/20 07:05:53:914 [Explore Sync][Web][Info] started background task UIBackgroundTaskIdentifier(rawValue: 31)
    2018/11/20 07:05:55:316 [Explore Sync][Web][Error] url: https://eur-sync.inreach.garmin.com/V2/Sync/Changes/GetChanges?transactionId=0
    2018/11/20 07:05:55:334 [Explore Sync][Web][Info] finished background task UIBackgroundTaskIdentifier(rawValue: 31)
    2018/11/20 07:05:55:343 [Explore Sync][Web][Info] sync failed
    2018/11/20 09:23:44:694 [Explore App][Info] Scheduled web sync
    2018/11/20 09:23:44:736 [Explore Sync][Web][Info] starting sync: app range = nil - Optional(50), min web transaction = nil
    2018/11/20 09:23:44:766 [Explore Sync][Web][Info] started background task UIBackgroundTaskIdentifier(rawValue: 44)
    2018/11/20 09:23:45:651 [Explore Sync][Web][Error] url: https://eur-sync.inreach.garmin.com/V2/Sync/Changes/GetChanges?transactionId=0
    2018/11/20 09:23:45:658 [Explore Sync][Web][Info] finished background task UIBackgroundTaskIdentifier(rawValue: 44)
    2018/11/20 09:23:45:667 [Explore Sync][Web][Info] sync failed
    2018/11/20 09:23:51:122 Failed to update devices: Invalid HTTP response 401 for resource of type Array<RegisteredDevice>

    Anyone have an idea on how to fix the synchronisation failure ?
    Thanks for your help
    Seb
  • Former Member
    0 Former Member over 5 years ago
    This URL opened from browser? https://eur-sync.inreach.garmin.com/V2/Sync/Changes/GetChanges?transactionId=0


    I got this result on iOS app and I never used this url. I tried this morning to connect to the url but I'am not registered and don't have the possibility to register.
  • 0 over 5 years ago
    Hi,

    I don't know if it is your case but mine was due having to Garmin accounts with the same e-mail address but different "user name" that we actually don't use any longer...
    Contact support and ask them explaining the problem but tell them about your suspicion.

    Regards,