Loading map layer freeze

Question

I have a subscription for Outdoor maps. 
 When I try to download a off-line map, nothing happens 
 Only a spinning wheel and a message saying: loading data layers. 
 Anyone any idea how to resolve this issue?

RaRoos · Answer

I found the reason it did not work my phone. 
 I have a VPN of DuckDuckGo enabled to block tracking of apps. It seems Garmin Explore is using APIs that the VPN considers as tracking. When I added the Explore app to the whitelist it worked again.