Hello Garmin Support Team,
I’m reaching out to report a bug in the Garmin Explore mobile app involving the “Offline Maps Only” setting.
1. Description of the issue
- In **earlier versions** of Garmin Explore (on both Android and iOS), I could enable "Offline Maps Only" and the app would remember this setting, even after closing and reopening the app.
- With **recent updates**, the app no longer retains this setting. After a restart, it **automatically switches back to online mode**, even if offline maps are already downloaded.
- If I disable mobile data (e.g., airplane mode), the app fails to display any map at all until I manually re-enable "Offline Maps Only". That means **the app tries to download maps online**, regardless of offline data cached locally. This behavior is strongly undesirable, especially when traveling abroad—it's wasting mobile data and contradicts the explicit offline preference.
2. Steps to reproduce
1. Download offline maps for your area.
2. In settings, toggle **"Offline Maps Only" ON**.
3. Close the app completely.
4. Disable mobile data / airplane mode.
5. Reopen Garmin Explore.
6. The app shows no map (because it’s trying to fetch online data) and the setting is now OFF.
7. Manually toggle "Offline Maps Only" ON again to regain offline map visibility.
3. Expected behavior
- The **"Offline Maps Only" setting should be persistent** across app restarts.
- When offline (no mobile data), the app **should default to offline maps automatically**, if downloaded.
- Even when online and offline maps are downloaded, the app **should prioritize cached tiles over downloading them again**. Online data should only be used if no cached offline tile is available. This would greatly reduce unnecessary data usage.
- The behavior that earlier versions of the app had is how this should work by default.
4. Additional information
- Device: [e.g., Android 11
- Explorer app version: 4.7.1
- Region: Czech Republic
- This issue leads to unnecessary data consumption and makes the "Offline Maps Only" feature basically unusable in real-world offline scenarios.
Please let me know if you'd like logs, screenshots, or further details.
Thank you for your attention to this matter. I really appreciate any fix you can provide.
Best regards,
Dan Němec
