This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sync issues of Quatix 5 and Explore

Waypoints and courses created on Explore/Android will not sync to my Garmin Quatix 5.

The watch syncs perfectly with Garmin Connect app though (pairing works fine).

I have tried multiple ways to fix this including:

1. Unpairing and re-pairing. I also did "deep unpair" through erasure of cached data of the native Bluetooth connectivity app.

2. Factory reset of Garmin.

3. Removal and re-installation of both Explore and Connect on Android.

4. Syncing "Everything" or "Selection" alternatively.

5. Creating several selections, and switching between them.

I should also mention that pairing Explore and my Garmin did work a couple of times previously. I haven't used explore for a while, and now this is not functioning anymore.

Any help or insight is appreciated.

0 Garmin-Andrew over 3 years ago

Do you have the items you want to sync to the watch in a Collection that is set to sync with the watch? In the Explore app, if you go to Devices > Select your Quatix > Sync Settings , if you have it set to "Sync Everything," you may want to try switching it to "Sync Selection" then set your Primary collection. Then, add the items you want to sync to the watch to the Primary collection and sync the watch from the Devices page.

This article has info about setting the Primary Collection: Setting a Primary Collection with the Garmin Explore Website or App

This article is for handheld GPS devices, but most of the troubleshooting steps would apply for your watch if it still isn't working by setting a Primary Collection: My Garmin Handheld is Not Syncing or Staying Connected to the Garmin Explore App

If it still isn't working, please contact Product Support so we can assist you with this.