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app does not show maps: gray screen

App garmin explore installed on smartphone huawei p8lite 2017.
Downloaded maps are not visible. The map screen appears gray.
Does anyone have a solution?

0 66fra over 5 years ago

I attach screnshot that Jessica asked me (first part)

0 66fra over 5 years ago

I attach scrrenshot that Jessica asked me (second part)

0 66fra over 5 years ago

My answer for Jessica.
Attached the screenshot: there are no map files