Dive Log data lost when switching to new phone

2807175 1 month ago

Multiple times now I’ve lost my dive log history when getting a new iPhone. I’m using the same exact account and login- but it makes me select my dive count over again and there’s no history. We’re talking years pf dive data and dive site notes I use professionally.

None of the previous posts on this topic offer any solutions and I don’t know how to get in touch with Garmin directly. Posting a new thread with the hopes there’s new information on this topic or someone can share how to get in touch with the right folks at garmin.

0 trux 1 month ago

Are the old dives in Garmin Connect?

0 2807175 1 month ago in reply to trux

Grest suggestions! I can actually see them in Garmin Connect in the activities section (thank you!!) but sadly it only goes back one year.

0 2807175 1 month ago in reply to trux

I’ll also add that the data isn’t searchable in Garmin Connect. If I’m looking for a specific dive, I’d have to remember what month I did it in and then go to that month and scroll to find it. So helpful that it’s there just not very practical or user friendly.

0 trux 1 month ago in reply to 2807175

2807175 said:
I’ll also add that the data isn’t searchable in Garmin Connect.

Depends what exactly you search, but basically all activities in Garmin Connect Web are searchable, dives including:

0 trux 1 month ago in reply to 2807175

2807175 said:
but sadly it only goes back one year.

If that is the case, then it sounds as if you had two different GC accounts, and the old dives were synced to the older one. Try searching all your recent and former email addresses at https://connect.garmin.com/modern/connections/search - perhaps you can find the other account. You can also search the nickname(s) you use(d) in GC.