You’ve posted this in the Garmin Connect forum which has nothing to do with your query. Sorry but there isn't a forum here for device issues like this.
If you prefer to email product support or speak to someone live on the phone, you can find contact info and hours here: http://www.garmin.com/us/support/contact
There are also market-specific Facebook pages and Twitter accounts
Garmin on Facebook and Twitter
Garmin Fitness on Facebook and Twitter
Garmin Outdoor on Facebook and Twitter
Garmin Fish & Hunt on Facebook and Twitter
Garmin Marine on Facebook and Twitter
Garmin Aviation on Facebook and Twitter