This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Step Details information is wrong

Former Member
Former Member
I recently purchased a Garmin Vivosmart, and have been wearing it for the past couple days.

Right away, I saw that the information in the Step Details pages seems incorrect. If I log into Garmin Connect, and open the Drawer on the left and select "Steps", then click the "Step Details" tab, I see the following:

In the summary section above, it says my total steps is 4817. This also matches the number on my Vivosmart.
In the details section below, if I add up all of the hour-by-hour columns, they add up to 7937 - more than 3000 too many (If I mouse-over each column, I have the following values:
33+40+64+204+980+211+150+388+68+80+3165+1171+110+42+184+100+19+928 = 7937)

Furthermore, at the moment it is 5:45pm. However, I have 3 columns with values for what looks to be 7:45, 9:00 and 9:15. I also have a red "inactive for more than 1 hour" stripe from 7pm to 9pm - Two hours into the future.

This same (incorrect) information is also displayed on the "Steps - Day" section of the Android App.

Is there anything that can be done to correct this?

Thank you
-Matt