Dear Customer,
Thank-you for your Garmin product support enquiry.
In some cases, troubleshooting of products via email will cause unnecessary delays in achieving an effective resolution due to the level of direct interaction with the customer.
In order for us to better support your situation, it would be appreciated if you could contact our Customer Service Team by telephone between 8:30am-5pm (Mon-Fri) EST, for further assistance:
This cookie-cutter response is woefully inadequate as a promised 1-3 business day reply and is nearly identical for every report I've sent.
My name was submitted along with the GC bug and guess what: it isn't "Customer". Following this exchange the description isn't even accurate, and I'm going to make sure that anyone who asks me to recommend a sports tracker doesn't also get involved with a company who refers to their users as "Customer".
I submitted a bug in Garmin's software that's 100% reproducible. I have neither the time nor inclination to walk someone sitting in a call centre through what I've already reported in writing. This is Garmin's responsibility, not mine.