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Garmin connect hangs in all three browsers

Former Member
Former Member
Garmin connect hangs in all three browsers (IE, Chrome, and Firefox) when I click on my latest activity. Plus, the menus in the top-left do not work at all.

I first spotted this problem a couple days ago. Has no one else noticed it?
  • The modern GC or the classic (old) GC?. Add blocking software has caused the modern GC to quit loading the page. It stops with not much more than the blue field and the bars in the top left corner. But I have not seen anyone with that issue recently.
  • Former Member
    0 Former Member over 9 years ago
    The modern GC or the classic (old) GC?. Add blocking software has caused the modern GC to quit loading the page. It stops with not much more than the blue field and the bars in the top left corner. But I have not seen anyone with that issue recently.


    It is stuck in modern mode. In fact, I am trying to switch it back to classic but can't because of the nonfunctioning menu.

    No ad-blocking software...certainly not in all three browsers. Problem just showed up with no changes on my end.
  • AV program? Firewall? ISP issue?

    As voiceresponse says this is typical of something blocking the download. Everything working as normal as far as I can check, both Modern and Classic.
  • guitarsenall

    There is a legitimate issue with your account which stems from creating more than one in the past. I have created a case on this for the Connect team to look at. Your ability to interact will be limited but you can access your Activities by clicking on the word "ACTIVITIES" at the top of the Activities widget panel. You will receive an email when it has been resolved.

    I am sorry for the troubles.
    Curt
  • Former Member
    0 Former Member over 9 years ago
    Mega-thanks for catching this, Curt!

    I had just logged in to report that disabling AV and firewall had no effect, LOL.
  • Former Member
    0 Former Member over 9 years ago
    guitarsenall

    There is a legitimate issue with your account which stems from creating more than one in the past. I have created a case on this for the Connect team to look at. Your ability to interact will be limited but you can access your Activities by clicking on the word "ACTIVITIES" at the top of the Activities widget panel. You will receive an email when it has been resolved.

    I am sorry for the troubles.
    Curt


    Curt: What's the status? How do I communicate on this? I can't actually open any activities; I can just look at the list. My Garmin Connect account is still totally disabled. Please help.
  • guitarsenall

    I am sorry that this has not been resolved yet. We are still waiting to hear back. I know this is not a solution but in the meantime, you can still look at your activities in Classic connect. To get to the activities, first log into your Garmin Connect account and then go to https://connect.garmin.com/activities. When you click the activities from this page, they should open.
  • Former Member
    0 Former Member over 9 years ago
    guitarsenall

    I am sorry that this has not been resolved yet. We are still waiting to hear back. I know this is not a solution but in the meantime, you can still look at your activities in Classic connect. To get to the activities, first log into your Garmin Connect account and then go to https://connect.garmin.com/activities. When you click the activities from this page, they should open.


    This worked. I can open an activity from this list in classic mode (which is exactly what I wanted), edit it, save it, and share it.
    Thank you so much!