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Error syncing with Garmin Connect after VivoActive 2.90

Former Member over 10 years ago

Ever since I upgraded my VivoActive to the 2.90 firmware i have lost all of my connect IQ downloads and can't load them back onto my device. The watchfaces and custom data fields are all gone and when i try to reload them i get an error from Garmin Express that says it can't connect to server. I've upgraded Garmin Express to the latest version and it doesn't help.

I still love my device but really loved the custom watch faces and data fields i used to have. Any help is greatly appreciated.

Pic of the screenshot. http://i.imgur.com/1VeNmmO.jpg

0 Former Member over 10 years ago

I also have this problem. I can see the VivoActive connected to the computer via the file manager. I made the mistake of un-installing Garmin Connect and installed the lastest version. When I attempt to add it as a device, Garmin Connect sees the device but pushing the "Add device" button on the page does nothing. When I attempt to do anything with Connect IQ, it tells me that Connect cannot communicate with the servers. I've tried using the mobile app as well it fails also.

0 Former Member over 10 years ago

https://forums.garmin.com/forumdisplay.php?462-Garmin-Express-PC

I think this is where i should have posted my question. Don't have time now, but if you sift through there and find a fix, let me know and i'll do the same later tonight.

0 Former Member over 10 years ago

Got this from Garmin support: Thank you for contacting Garmin International.
This issue could be caused by running older, damaged or corrupted software.
Typically, removing Garmin Express via your Windows Control Panel, rebooting your computer and reloading the newest Garmin Express will correct this.
Once rebooted, here is the direct weblink to the newest Garmin Express package.
http://download.garmin.com/omt/express/B/GarminExpressInstaller.exe
Once the newer version is installed try the sync again.
However, if needed, the Garmin Express software creates log files on the computer for troubleshooting.
To send these to Garmin do the following.
Click on the gear icon in the title bar of Garmin Express
Click the link that says "Send logs to Garmin"
Then, a blank entry field will appear followed by a "Submit" button.
Enter the Code> *****
Click Submit
Now please reply to this email and let us know that this has been completed.
We can then typically use the logs to let you know where the root issue is.
With Best Regards,
Kyle
Customer Care - Map Update Team
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Kyle 5704
www.garmin.com