Hiking calories not included in reports

I found the same issue. I list my hikes under 'other' and manually enter the calorie data to get it to track in reports.

I found that hiking is not included in total time, active calories, or kilometres. It seems strange given that hiking is popular and often hard work!

I list mine as walking so I can see it in the reports, but this is not ideal.

Just spent 30 minutes talking to Garmin support about this issue and then received this auto-reply. I hope I never have a more serious problem with Garmin.. a proper response from any other market leading customer orientated company like Apple or Amazon would be for them to file the case themselves :confused:

Thank you for contacting Garmin Europe.

In order to create a case for you, we will need the following information from you:

Error message or problem you have received
The .fit files you are trying to upload
What you have tried so far
Screenshot of error
myGarmin username
Device Serial Number
What version of Windows or Mac you are running
What version of Garmin Express you are using
Your Internet Browser
There are also a couple of files we will need to help our team with resolving your issue.

Firstly, we will need you to collect the logs from the computer using Garmin Express:

Windows:

Open Garmin Express
Click Settings in the upper right-hand corner (Gear icon)
Click Send logs to Garmin
Enter the following code:
Click Submit
Mac:

Open Garmin Express
Click the black triangle icon in the Mac menu bar (gray bar at the top of the screen)
Click Preferences
Click Send logs to Garmin
Enter the following code:
Click Submit
We also require the Garmindevice.XML file. To locate the Garmindevice.XML, please do the following:

Windows:

Connect the unit to the computer
Open my computer
Open the Garmin Drive
Open Garmin Folder
Mac:

Connect the device to the computer.
Open the GARMIN drive on the Desktop.
Open the Garmin folder.
Can you please email me the file called GarminDevice.XML.
I am happy to help with your enquiry.

Garmin seems to have a diverse multitude of customer service deficiencies and issues. I too have given up approaching them due to the difficulty of communicating with them and what seems to be either disinterest or inability to correct issues (maybe both!). Ah well. Hoping Apple or Google will eventually move into this space and it will be easy to track and analyze everything

Hiking is showing up as other! It's better than no credit, but strange place to put it and I think hiking is popular enough to have its own title.