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device not set as my activity tracker?

Former Member over 10 years ago

I tried to sync my vivofit and get this error message:

"We couldn't sync the daily activity data (i.e., steps taken) from this device because it's not set as your activity tracker. You can set your activity tracker preference in Garmin Connect."

How do I fix this?

My husband and I have separate accounts as he has a forerunner.

Thank you.

Top Replies

trux over 4 years ago in reply to joetherockstar +1 verified

joetherockstar said:
Did you find a solution to this? It's happening to me now.

Could you post a screenshot of the Activity Tracking page? Tap on the watch symbol at the top of Garmin Connect Mobile app…

All Replies

0 Former Member over 10 years ago

In Garmin Connect Mobile choose "Devices" from the menu, then "Device Settings" - select the setting for activity tracker, it should be the last option on the screen.

0 Former Member over 9 years ago

I have the same problem and this fixt doesn't work for me on my Forerunner 225. The wheel spins on my iPhone 5 to show it is trying but doesn't complete. Any ideas or is it a software problem which needs a fix.

I think the problem may be that I was using a Withings tracker previously and during set up, originally didn't use my 225 as the tracker?

0 newbodies over 6 years ago

No luck despite trying all the various solutions posted here. I think the issue stems from having a Fenix 5 that was my tracker, which got deleted from Connect (rather than retired), so now there's something 'stuck' in the system thinking the 5 is my tracker rather than the 5+

0 joetherockstar over 4 years ago in reply to newbodies

Did you find a solution to this? It's happening to me now.

+1 trux over 4 years ago in reply to joetherockstar

joetherockstar said:
Did you find a solution to this? It's happening to me now.

Could you post a screenshot of the Activity Tracking page? Tap on the watch symbol at the top of Garmin Connect Mobile app screen, then go to Activty Tracking, scroll down, and make a screenshot, or tell us whether the option Preferred Activity Tracker is checked or not.

0 Mark-Smith-MS over 3 years ago

Wow, Guess Garmin isn't going to chime in

0 e7andy over 3 years ago in reply to Mark-Smith-MS

The answers already given is what helps in general. For specific issues with your account you will need to create a support case so Garmin can have a look at your account.