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Can't sync anymore

Former Member over 10 years ago

Having issues with my vivofit device. It started dropping time (up to ten minutes in three hours) and now no longer syncs with my laptop.

Any suggestions.

0 pshare over 10 years ago

If the time is wrong, it will definitely affect your sync. If it is dropping time, it may be a weak battery. I think you can verify your battery status in Mobile Connect

0 Former Member over 10 years ago

Thanks for replying, I have only been using it for 3 months Jan-Apr. My understanding is that the battery is suppose to last 12 months.

0 pshare over 10 years ago

Yes. It should be 12 months but it's hard to tell how long it was sitting on a store shelf. Use of a HRM and logging of activities will reduce battery life as well. Did you check it on Mobile Connect?

0 Former Member over 10 years ago

My vivofit won't sync either. It is now just stuck in sync mode and nothing I do changes it. Is there a way of turning it off and on again? Would that help. I've only been using it for a week or so and am ready to throw it away.

0 pshare over 10 years ago

Eleanor,

How did you try to sync? Mobile or Express?

Here's a way to reset it if you can get to sleep mode.

Press the button until you see "SLEEP", then press it 3-5 times quickly until you see the FW version number, and then hold the button for 10-20 seconds. It's a bit tricky, so you may have to do it a couple times.