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Garmin Connect will not recognise Vivoactive on iPhone 6

Former Member over 10 years ago

I have had this Vivoactive for 3 days. It has synched with iPhone 6 a few times, but generally, Garmin Connect cannot see Vivoactive despite Vivoactive watch acknowledging connection to iPhone 6 and iPhone 6 settings showing that Vivoactive is connected.

I see a lot of similar issues listed on the forums - is there likely to be a fix or should I send the watch back?

Thanks for the advice.

0 Durborough over 10 years ago

I find the same. I thought it was the watch to start with and returned it for another watch as it also hung on a settings screen. But the new watch also keeps dropping it's bluetooth connection with my iphone 6 and I'm having to reset the complete watch to reestablish the link - not great when I then need to go in and personalise all the settings again. It appears there is a bluetooth connection issue with the vivoactive watch connecting with iphone.

Please can Garmin provide some sort of answer or steerage on when you are looking to address this. Thanks very much.