Mobile Apps & Web

Garmin Connect Web Error syncing Vivoactive with Garmin Connect

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Error syncing Vivoactive with Garmin Connect

Former Member over 10 years ago

I have a new Vivoactive, software version 2.70. Trying to love it but lots of syncing and connectivity issues. Most persistent and frustrating: I plug it into my MacBook Pro (running Yosemite,) open Garmin Express, see a note in "Your Queue" that "You have items ready to install." Try to Install said items, and, for the past five days, have gotten a message: "There was an error syncing with Garmin Connect." This message features an ominous exclamation point and is reversed out of a red background.

I've re-set the device to factory settings, removed and then re-installed Garmin Express on my Mac (twice, in fact), and still nothing. It does sync activities to the Garmin Connect website, I can see stuff there, but it will do nothing with these queued "Items" (Personal records) that I allegedly have ready to install.

Any ideas?

0 Former Member over 10 years ago

Having the same issue - on the verge of returning it to the store. Can you sync to Garmin Connect mobile app?

0 Former Member over 10 years ago

Yes, I can sync via Bluetooth to the Garmin Connect mobile app.

0 Former Member over 10 years ago

I have the same issue. was there a solution found for your problem?

0 Former Member over 10 years ago

I too am having these issues. Unfortunately the bluetooth on my phone does not work either, so syncing is just not happening. Any solutions?

0 Former Member over 10 years ago

So far, no solution to this problem. Will attempt Garmin support and report any findings.

0 Former Member over 10 years ago

Garmin support came through admirably on 7May15. Here's a copy & paste of their advice:

Remove the device from Garmin Connect when you remove it from Garmin Express. It should give you the option to select remove from Garmin Connect.

In Garmin Express:
Select the Device
Select Tools
Select Utilities
Select Remove device
Select remove from connect
Confirm to remove the device

-- Then re-start your computer, add the device back in and that should resolve the problem.

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