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Account Issues

Former Member over 10 years ago

Hello Garmin Community,

I have not been using my Garmin device for a period of time and decided to give it another go. I intended to start an account from fresh so here's what I did:

1. Followed Garmin's instruction on 'deleting account' (removing personal information)
2. Changed the email address of the account

The problem is currently Garmin does not let me create a new account with my existing email address although I have already changed the email address of my previous account. I have noticed that my username is the same as my previously used email address and there is no way to change it. Does anyone have a solution to this problem?

All suggestions are appreciated with a huge thanks! :)

0 pshare over 10 years ago

Why not try it with a different emqail address and then try to change it once it's set up. If that doesn't work, I think it will require a call to Garmin support.

0 Former Member over 10 years ago

Why not try it with a different email address and then try to change it once it's set up. If that doesn't work, I think it will require a call to Garmin support.

Tried that, but it doesn't work, the same problem still occurs.

Anyway I have decided to use my newly created alias address to create my new account as it links to my previous email address. Thanks for your prompt reply sir and have a nice day :)