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GC Website not showing step/sleep data

Former Member over 10 years ago

I am syncing via the mobile (android) app and when I look at my step/sleep data on my phone all appears normal. When I log into the GC website, none of my data appears for steps/sleep. Instead shows no activity and suggests I need to sync as if I hadn't done so. Now the funny part is, if I click on the step or sleep tile from the GC dashboard to go into the details, it then shows the step/sleep detail that is sync'd to GC via the app.

Are there problems with the dashboard? I removed and re-added the tiles and it still shows no activity, but again, when I click on the details it's all there. Very strange and wondering if anyone else is experiencing this.

0 pshare over 10 years ago

No problems at all for me. Perhaps, delete temporary browser cache files will help.

0 1114926 over 3 years ago

I’m having same issue. Just started 2 days ago. My settings have not changed but my steps and sleep data are jonl0nger appearing on my watch nor my website

0 Former Member over 3 years ago

I have a Vivofit4. My step & sleep data has not saved for the last 4 days. The steps appear on the homepage of the Connect app for that day, but when I click into steps there's no data in there for today or the last 4 days.I have tried uninstalling & reinstalling both my device & the app, but that didn't fix the issue. I'd like to know if it's an issue with the app or if I need to replace my device, which I only got in Feb 2020.

0 1114926 over 3 years ago in reply to Former Member

I’m experiencing same issue. Did you get it corrected?