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Data loss with vivofit syncing?

Former Member
Former Member over 10 years ago
I've had my vivofit since August, and this is the first time it's lost any data.

I synced it this morning, and it timed out, so I synced again -- normally when this happens, the data doesn't get lost, it just uploads some of it, and uploads the rest when it syncs again.

This time, though, I lost nearly 2 days worth of data, which isn't showing up on either the mobile app or the website.

Multiple re-syncs have not had the data show up either.

Question: I assume at this point it's hopeless to get that data off the device?

and is it possible to enter estimations for the step data into Garmin Connect so it doesn't show up as an empty day?
  • 0 over 10 years ago
    It probably is hopeless unless there was a delay in getting the data to appear.

    As far as I know, it's not possible to manually enter steps unless you can trick it by syncing from another site that does allow it. Go to Tapiriick.com and see if you can enter steps in one of those sites and then bring it into Connect.
  • 0 over 10 years ago
    Vivofit data loss - repost in troubleshooting

    I've had my vivofit since August, and this is the first time it's lost any data.

    I synced it this morning, and it timed out, so I synced again -- normally when this happens, the data doesn't get lost, it just uploads some of it, and uploads the rest when it syncs again.

    This time, though, I lost nearly 2 days worth of data, which isn't showing up on either the mobile app or the website.

    Multiple re-syncs have not had the data show up either.

    Question: I assume at this point it's hopeless to get that data off the device?

    and is it possible to enter estimations for the step data into Garmin Connect so it doesn't show up as an empty day?


    Dear all

    Vivofit transfer is UNSTABLE - synced yesterday then today and yesterdays data was not updated but it got todays data.

    It seems Vivofit does not store data once it thinks it has been synced - you would hope it would store at least 3 or 4 days data incase there are problems.

    VERY annoying !!

    I recommend sync frequently so you do not lose a big chunk of data,

    Come on Garmin fix the problem.

    Regards
    Truck5067