This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Steps disappearing on Vivifit

Former Member over 10 years ago

Hello, Can anyone help me with this? I have a new battery, and have updated the software on my Vivofit, but I am noticing that my band will go black as if it turns off, and then my steps go negative in count. This has been happening for a few days. Is this a defect in the band, or is this an update problem? The vivofit is almost a year old at this point.

Thank you

0 pshare over 10 years ago

I don't think I've heard of that symptom before. It sounds like a defect or is it possible the new battery isn't properly seated?

You could try a reset and see if it continues.

You may already be aware of this sequence but if not,

Press the button until you see "SLEEP", then press it 3-5 times quickly until you see the FW version number, and then hold the button for 10-20 seconds. It's a bit tricky, so you may have to do it a couple times.

0 Former Member over 10 years ago

Thank you Phil, I have already done a hard reset and it is still happening. The battery replacement was back in January, and this problem, that I've noticed, has only been recently happening. I finally received a response from support, if there is a solution to fix this, I'll post.

0 Truck5067 over 10 years ago

I have a similar problem only occured today 11 March with latest version of FW on Vivofit 3.70. Did a sync today got latest data for today BUT incomplete data for yesterday as I remember that I was about 650 steps off reaching my goal just before going to sleep. There is no step data from 1800 to 2359 when I was quite active.

There seems to be no option to delete data so a full days data can be re-synced if it is still on device.

Any idea of a fix - I have reset the device twice holding button until bank screen.

**Edit** I now know the sleep data is missing as I thought it could be my error on checking the day/date. It seems all data from 1800 until about 1100 hours the next day (I looked at Step Details) is missing. My dog needs a toilet break at 0300 every night and I have to open the door for him to go outside and I wake up at 0600 hours.

I suspect the data in the device got corrupted - what could be the cause ?

How well is the device shielded ?

Stephen