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@Garmin: Faulty average pace

The average pace line makes no sense. Any chance of getting it fixed or will it be ignored like my other messages? ;)
  • This forum is responded to by other users not by Garmin staff if you have a definite bug/issue then report it to Garmin support. Also your screenshot above doesn't give enough information to be able to understand what your problem actually is. Would be helpful if we could see the activities making up that average pace as I can't tell from the pic what is actually wrong.
  • This forum is responded to by other users not by Garmin staff if you have a definite bug/issue then report it to Garmin support.


    I can't believe that. You say, Garmin is implementing a forum, but doesn't care about user feedback und bug notifications? Really? I expected this as a valuable information source. So you say, all my previous messages were for nothing? That would be very disappointing.

    Also your screenshot above doesn't give enough information to be able to understand what your problem actually is. Would be helpful if we could see the activities making up that average pace as I can't tell from the pic what is actually wrong.


    Did you have any closer look at least? It's pretty obvious.
  • I assume you mean that the black line seems to be in the wrong place. Difficult to tell more from the page without knowing what the underlying data is.

    I don't see the problem in my own data so am not sure whether it's your source data that is the issue or whether this is a German language only problem.

    Garmin do not directly respond to the forum so I would suggest that you contact support directly either by phone or email. They may or may not respond promptly I have had good response on some things and terrible on others.

    In the forum you will get responses from other users who may be able to help you if they have seen the problem and are aware of a fix or workaround.

    The way Garmin use the forum is not unique - unfortunately other manufacturers take this approach too.

    However having said that I have found a lot of the information provided on here by other experienced users to be really helpful

    J

    As for Garmin using the site - I'm sure that they review it - in particular the feature requests but the process by which they decide what info to use and what to ignore is not visible.