I've been having an issue for a while with Garmin Express and custom workouts. All the completed activities transfer from my Garmin to Connect via Express (although every time I have to re-find, pair the device, and manually sync it up with Connect again) but I can't upload my custom workouts to my watch. I have a Forerunner 310xt running software 4.5 (most up to date as far as I am aware) and I have the most current version of Express. Any help is greatly appreciated! Thanks!
I figured I would update you on what finally worked for me. I tried pretty much everything and have been working with Garmin CS for the last day or so. No luck with multiple browsers, clearing activities from the device, clearing internet cache (on 3 different browsers). Finally they recommended that I re-install the ANT agent (which Garmin no longer supports) and use Garmin Connect in Classic View. That didn't work either and the ANT agent just crashed (like it always used to). After doing some more searching, I saw someone that had completed 2 master resets and a uninstall and re-install of Express and that seemed to work for them. I gave it a go. It took 2 master resets (first one didn't cut it) and 2 uninstall/re-installs of Express and a custom workout FINALLY transferred. What a pain and I wonder how long until it doesn't work for me again since I've had this issues many times before (although this time was the longest). I hope this helps you out. Good luck!
Thank you very much. It finally works. After 2 hard resets and uninstall-reinstall the garmin express (versión 3.2.29.0), I can send workouts from garmin connect to my device 310xt.
I'm afraid the next update could show up the problem again.
GARMIN... has anything been done about this? I just upgraded my device to the 920 because the 310 was so buggy. Now I'm seeing it's probably less the device and more Garmin Connect. I created 8 workouts, ONE of which transferred over to the device. All 8 were identical (I simply just needed the name of the activity) so there's no reason for one to show over another. If this isn't something that is fixed I'm switching brands. It seems this whole Garmin Connect project has been littered with problems since the go live. It's a shame... Will try emailing support as well, but figured I'd respond to this thread so other people see this is an ongoing problem!
Thank you for the response. Unfortunately, I don't think Garmin actively monitors the majority of these posts. I have continued to experience issues since this original thread. I have been working direct with CS but it's a long process since every time you reply to an e-mail, it's a different person responding. I wish the call center didn't have hours during my working/working out hours. No nights and weekends is disappointing (although you can apparently request a nighttime appointment). Long story short, I have completed more master resets on my device in the last 2 months than anyone should ever have to complete on an electronic device throughout its entire life. After all the recent issues I've had (and what you've confirmed), I'm convinced this is a software issue with GC and has NOTHING to do with my watch. I find it ironic that the issue happens EVERY time they update their Express/ANT agent software (I have been on version 4.5 on the watch since I bought the watch in 2012 so I know it's not watch dependent). I've thought about getting a step counting device to wear all the time and naturally was thinking Garmin. Because of all of this, Garmin has convinced me to look into other brands that won't have the software issues they do. Oh, and why do they continue to improve their apps (have had multiple updates on my iPhone recently) and forgo fixing the heart of the issue? I am one FRUSTRATED customer.
Don't know how often I post this and there are stickies that explain it but if you have an issue with Express please post in the Express forum, Garmin are very active there and able to help.
SUSSAMB, thanks for the reply, but this IS a problem with Connect and not with Express. I shouldn't have to post something in the wrong forum just because Garmin CS chooses not to offer support for one of their offerings (and a large selling point I might add... also, to that point, why are they different?!?!). But I certainly will try...
