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Vivosmart not connecting via USB or turning on,

Former Member
Former Member
Hi,

I have a Vivosmart band, it keeps displaying garminconnect.com/vivosmart.

I have been on the site and downloaded to my PC, but the PC say's not finding the device, once plugged in it displays charging and then battery icon. but won't let me do anything else with the wristband or with the software, I can't even synchronize it through the Mobile either as it says I need an update for my HTC M7, which I am having problems trying to find it.