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Garmin 910xt not uploading to Garmin Connect

Jez1977 over 10 years ago

Hi,

I get the following error when trying to upload from my 910xt to Garmin Connect from my Mac : Was all fine last week.

Garmin Express : There was an error syncing with Garmin Connect

I am looking at the logs in ~//Library/Application Support/Garmin/Express/Logs/

Can see the following in the Service log (there's lots more but there is a 10000 character limit in here)

2015-02-04 21.02.28 (GMT) | 63039 | I | Active voice was not found.
2015-02-04 21.02.28 (GMT) | 63039 | I | Active language was not found.
2015-02-04 21.02.28 (GMT) | 63039 | W | Failed to parse ifix: (null)
2015-02-04 21.02.28 (GMT) | 63039 | W | Failed to parse kenwood free space (null)
2015-02-04 21.02.28 (GMT) | 63039 | I | [DeviceAttached-3875018629-3875018629] Changed to [Succeeded] phase.
2015-02-04 21.02.29 (GMT) | 58295 | I | Search for device 3875018629
2015-02-04 21.02.29 (GMT) | 58295 | I | ANT Begin download at index: 0
2015-02-04 21.02.31 (GMT) | 58295 | I | ANT download succeeded
2015-02-04 21.02.31 (GMT) | 58295 | I | [SyncUpload-3875018629] Looking for upload files
2015-02-04 21.02.31 (GMT) | 58295 | I | [SyncUpload-3875018629] Looking for files for data type FIT_TYPE_4
2015-02-04 21.02.31 (GMT) | 58295 | I | [SyncUpload-3875018629] File to transfer 94 -> 2015-02-04 19:27:34 +0000_337 (type Activities)
2015-02-04 21.02.31 (GMT) | 58295 | I | [SyncUpload-3875018629] Looking for files for data type FIT_TYPE_9
2015-02-04 21.02.31 (GMT) | 58295 | I | [SyncUpload-3875018629] File to transfer 97 -> 1989-12-31 00:00:00 +0000_65535 (type Weight)
2015-02-04 21.02.31 (GMT) | 58295 | I | [SyncUpload-3875018629] Looking for files for data type GPSData
2015-02-04 21.02.31 (GMT) | 58295 | I | [SyncUpload-3875018629] Looking for files for data type FitnessHistory
2015-02-04 21.02.31 (GMT) | 58295 | I | [SyncUpload-3875018629] Looking for files for data type FIT_TYPE_28
2015-02-04 21.02.31 (GMT) | 58295 | I | [SyncUpload-3875018629] Looking for files for data type FIT_TYPE_32
2015-02-04 21.02.31 (GMT) | 58295 | I | [SyncUpload-3875018629] Looking for files for data type FIT_TYPE_35
2015-02-04 21.02.31 (GMT) | 58295 | I | [SyncUpload-3875018629] Looking for files for data type FIT_TYPE_4
2015-02-04 21.02.31 (GMT) | 58295 | I | [SyncUpload-3875018629] Looking for files for data type FIT_TYPE_9
2015-02-04 21.02.31 (GMT) | 58295 | I | [SyncUpload-3875018629] Looking for files for data type GPSData
2015-02-04 21.02.31 (GMT) | 58295 | I | [SyncUpload-3875018629] Looking for files for data type FitnessHistory
2015-02-04 21.02.31 (GMT) | 58295 | I | [SyncUpload-3875018629] Looking for files for data type FIT_TYPE_28
2015-02-04 21.02.31 (GMT) | 58295 | I | [SyncUpload-3875018629] Looking for files for data type FIT_TYPE_32
2015-02-04 21.02.31 (GMT) | 58295 | I | [SyncUpload-3875018629] Looking for files for data type FIT_TYPE_35
2015-02-04 21.02.31 (GMT) | 58295 | I | [SyncUpload-3875018629] Changed to [Copying] phase.
2015-02-04 21.02.31 (GMT) | 58295 | I | Search for device 3875018629
2015-02-04 21.02.31 (GMT) | 58295 | I | ANT beginning download
2015-02-04 21.02.31 (GMT) | 58295 | I | ANT Begin download at index: 94
2015-02-04 21.02.36 (GMT) | 70231 | I | ANT status stick:CONNECTED ping:0 state:Busy
2015-02-04 21.02.39 (GMT) | 58295 | W | ANT download failed: 16
2015-02-04 21.02.39 (GMT) | 58295 | I | Search for device 3875018629
2015-02-04 21.02.39 (GMT) | 58295 | I | ANT beginning download
2015-02-04 21.02.39 (GMT) | 58295 | I | ANT Begin download at index: 94
2015-02-04 21.02.48 (GMT) | 58295 | W | ANT download failed: 16
2015-02-04 21.02.48 (GMT) | 58295 | I | Search for device 3875018629
2015-02-04 21.02.48 (GMT) | 58295 | I | ANT beginning download
2015-02-04 21.02.48 (GMT) | 58295 | I | ANT Begin download at index: 94
2015-02-04 21.02.57 (GMT) | 58295 | W | ANT download failed: 16
2015-02-04 21.02.57 (GMT) | 5135 | I | Device [3875018629] update with reason: 17
2015-02-04 21.02.57 (GMT) | 58295 | W | [SyncUpload-3875018629] Failed with error: Error Domain=DeviceErrorDomain Code=800 "ANT unspecified error. Detail:download failed" UserInfo=0x7fefac9e2ee0 {NSLocalizedDescription=ANT unspecified error. Detail:download failed}
2015-02-04 21.02.57 (GMT) | 58295 | I | [SyncUpload-3875018629] Changed to [Failed] phase.
2015-02-04 21.02.57 (GMT) | 58295 | I | [SyncUpload-3875018629] Released sleep lock
2015-02-04 21.02.57 (GMT) | 5135 | I | Successfully sent sync analytics report
2015-02-04 21.03.02 (GMT) | 45523 | I | ANT status stick:CONNECTED ping:0 state:Idle
2015-02-04 21.03.02 (GMT) | 45523 | I | ANT disconnect success
2015-02-04 21.03.02 (GMT) | 45523 | I | ANT status stick:CONNECTED ping:0 state:BackgroundSearch
2015-02-04 21.17.03 (GMT) | 45523 | I | ANT Search response: SERIAL FAIL
2015-02-04 21.17.11 (GMT) | 44523 | I | ANT status stick:DISCONNECTED ping:0 state:Idle
2015-02-04 21.17.12 (GMT) | 44523 | I | ANT status stick:CONNECTED ping:0 state:BackgroundSearch

0 Former Member over 10 years ago

Same issue with my 310XT. Attempted again today. Says sync is successful but no data in Connect. Very aggravating.

0 Former Member over 10 years ago

Did you get this sorted out , I had same issues and still do with my 910 only - my 510 seemed to work today - problem is it has also erased all the last few days workouts from the watch .... any ideas if i can get these back , must say not overly impressed with this

0 Former Member over 10 years ago

Same here. On Saturday, tried to upload a swim session, but got message saying transfer failed due to a problem with the server. The only way I could resolve it was to 'transfer all' from the device, which took 40mins. Tried to upload another session yesterday and the same thing happened, only this time the Transfer All failed as well (after about an hour). The session is still on my device but I can't upload it.

Assuming it is a system problem at Garmin, but very very annoying.

0 Jez1977 over 10 years ago

Managed to make some progress by using the 'Upload' tab in the garmin Connect webpage (old view).
However it missed out one activity; an activity that is still present on the watch if I look in the history.

It has also just happened again when I tried to upload todays cycling data and only did 2 of the 3 rides.

Is this a problem with the Garmin servers ? They seem slightly unreliable recently and it's getting a bit annoying.
Everything worked like a dream this time last year....

0 Former Member over 10 years ago

I am unable to connect to Garmin Connect. I just got my forerunner and out five days I was only able to connect for about one hour on one day.