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New Software Reported By Connect But Not Express

Former Member over 10 years ago

Connect page tells me of a software update. Express doesn't recognize it and syncing doesn't transfer. Any suggestions?

0 jim_m_58 over 10 years ago

Did you do a "check for update" for the device in Express? What version of Express, and which device?

0 Former Member over 10 years ago

I did click "check for update" and was told 3.1 is the latest. Using Express version 3.2.29.0

0 SUSSAMB over 10 years ago

You don't say what device. In any case try deleting then reassociating your device with Express, it should then report the update correctly

http://support.garmin.com/support/searchSupport/simpleCase.htm?caseId={8a5f1480-ddf1-11e2-7dd9-000000000000}&kbName=garmin

0 pshare over 10 years ago

Could the New Software message refer to the new version of connect mobile?

0 Former Member over 10 years ago

It's a Forerunner 620. Open the Garmin Connect page and a banner tells me new firmware available, open Garmin Express. I open Garmin Express and it tells me that my device is up to date (i.e. no update pending).

0 Former Member over 10 years ago

I deleted the device and re-installed. That worked. Thanks for the suggestions