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Problem with steps tracker

Former Member over 10 years ago

This is the first day for me with the vivosmart.

Im sure most of you had a million questions too.

On the device I can see the amount of steps ive taken.

However syncing it multiple times the past hour I still only have 98 steps made on the app compared to 3348 steps on the band. Also the idle timer thing...I have been on my feet constantly but it says ive been idle for over 30 mins.

Is there a way to make the tracker more sensitive as it doesnt seem to be picking up on movement?

0 pshare over 10 years ago

A number of people have posted that it takes a continuous 200 steps to eliminate the move bar once it appears.

When you synced, did the Connect app display a green success bar or a red failure bar? If it's red, you can press it for a few seconds and it should give you a log about why it failed.