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Vivofit does not count 20 to 25 % of my steps - when running or walking

Former Member
Former Member
anyone having this problem? The calculation is out at least 20% of the time - sometimes when running it doesn't calculate up to 40 steps in the first 100. From my basement to the upper floor there are 15 steps - often I climb the stairs and there is 0 count - I wait for the numbers to catch up - they don't. Any ideas or help I would appreciate - thanks