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frustrated new user - series of issues

Former Member
Former Member over 10 years ago
Hi

well I've started using my Vivofit and the bracelet is more or less what I expected, however the same can not be said for the rest of the experience.

Forgetting that its unable to work with my ICS tablet (despite it having bluetooth), forgetting that I was unable to get ANT to work on my XP box (but it works OK in here on my win7 box) the fact that the documentation is miserable (nay absent) is a good place to start.

Nothing worth mentioning came with the device
Starting Garmin Express simply starts a IE window (and I can't stand IE) which accesses (what I assume to be) similar views to my Tablet version.

Questions
1) I am unable to see daily calories (no, not what I eat) on anything other than the bracelet. Is there something which shows on the "dashboard" to summarise that? To be honest that and "activity" (which I suppose steps is a surrogate) is one of the two primary reasons that I bought this thing for.

2) can I display a time graph of my activity (or is this just limited to "sleep")

3) I'm unable to work out how to get my Heart Rate data displayed, does this only "happen" after I've paired my HR band?

4) Is there some actual documenation for this product as the single page pdf is more or less pointless.

5) when I installed my APP on my tablet it said my username was taken ... yet here I am using it

6) when I tried to start my account it also didn't like my username so I had to create a new one ... great work developers!!

7) when I log on to Garmin Connect it asks for my username and password OR email, yet it NEVER works for anything but email / password. Is this something I'm doing wrong or is it just broken?

I suppose that's a good start....

Thanks in advance
  • 0 over 10 years ago
    1. What about the calories widget?
    2. What happens when click on the activity name? I can see a graph of my activity when I do that?
    3. Is heart rate turned on in Connect? If you bought a bundle with a HRM then it should be. If not, you need to turn it on, from the last icon on the left. Can you cycle to the word HEART on the band? Do you wet the band? All I do is cycle to the word heart and in a couple of seconds the heart rate appears. When you are done with the HRM, you should cycle back to the Heart function to turn it off. That is how you get an activity start and end time.
    4. The documentation is definitely a weak point.
    7. I only use my username to log in.
  • 0 over 10 years ago
    Not to be harsh, but it's probably a bit unrealistic to expect support for four-generation old Android OS and a fourteen year old PC OS. Plus, didn't BT LE support not show up until JellyBean?

    Documentation is, as mentioned, a weak point.

    Not sure why you can't use username, I'm able to login that way just fine whether on phone or computer or ipad.

    Have you tried calling Garmin Support for assistance with the other matters?
  • 0 over 10 years ago
    Not to be harsh, but it's probably a bit unrealistic to expect support for four-generation old Android OS and a fourteen year old PC OS. Plus, didn't BT LE support not show up until JellyBean?

    Documentation is, as mentioned, a weak point.

    Not sure why you can't use username, I'm able to login that way just fine whether on phone or computer or ipad.

    Have you tried calling Garmin Support for assistance with the other matters?


    BLE (standard BLE) first came out in Andriod 4.3 . Prior to that, Samsung had a "special" BLE (non standard). And I have a bunch of SW that won't even install on an XP machine, as Windows has changed a great deal in the last 15 years. (windows vista, Windows 7, Windows 8).
  • Former Member
    0 Former Member over 10 years ago
    and the fun continues

    Internal Error

    Sorry, we encountered an internal error.

    Details

    I/O error on GET request for "connectapi.garmin.com/.../obakesan":Connection reset; nested exception is java.net.SocketException: Connection reset
    org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:499)
    org.springframework.web.client.RestTemplate.execute(RestTemplate.java:447)
    org.springframework.web.client.RestTemplate.getForObject(RestTemplate.java:215)
    com.garmin.connect.oauth.impl.DefaultOauthRestClientImpl.get(DefaultOauthRestClientImpl.java:67)
    com.garmin.web.DashboardController.populateLoggedInModel(DashboardController.java:660)
    com.garmin.web.DashboardController.populateDefaultModel(DashboardController.java:614)
    com.garmin.web.DashboardController.dashboard(DashboardController.java:112)
    sun.reflect.GeneratedMethodAccessor85.invoke(Unknown Source)
    sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    java.lang.reflect.Method.invoke(Method.java:597)
    org.springframework.web.method.support.InvocableHandlerMethod.invoke(InvocableHandlerMethod.java:219)
    org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:132)
    org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:104)
    org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandleMethod(RequestMappingHandlerAdapter.java:746)
    org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:687)
    org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:80)
    org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:925)
    org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:856)
    org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:915)
    org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:811)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
    org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:796)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
    org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
    org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    com.garmin.web.service.util.XHttpMethodOverrideFilter.doFilterInternal(XHttpMethodOverrideFilter.java:62)
    org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
    org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:88)
    org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
    org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    com.garmin.web.filter.sso.AuthenticationFilter.doFilter(AuthenticationFilter.java:129)
    org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    com.garmin.web.filter.sso.ConditionalFilterChain.doFilter(ConditionalFilterChain.java:44)
    org.jasig.cas.client.util.AssertionThreadLocalFilter.doFilter(AssertionThreadLocalFilter.java:63)
    com.garmin.web.filter.sso.ConditionalFilterChain.doFilter(ConditionalFilterChain.java:41)
    org.jasig.cas.client.util.HttpServletRequestWrapperFilter.doFilter(HttpServletRequestWrapperFilter.java:86)
    com.garmin.web.filter.sso.ConditionalFilterChain.doFilter(ConditionalFilterChain.java:41)
    com.garmin.security.cas.client.validation.AbstractTicketValidationFilter.doFilter(AbstractTicketValidationFilter.java:389)
    com.garmin.web.filter.sso.ConditionalFilterChain.doFilter(ConditionalFilterChain.java:41)
    com.garmin.security.cas.client.authentication.UnprotectedAuthenticationFilter.doFilter(UnprotectedAuthenticationFilter.java:98)
    com.garmin.web.filter.sso.ConditionalFilterChain.doFilter(ConditionalFilterChain.java:41)
    com.garmin.security.cas.client.session.SingleSignOutFilter.doFilter(SingleSignOutFilter.java:92)
    com.garmin.web.filter.sso.ConditionalFilterChain.doFilter(ConditionalFilterChain.java:41)
    com.garmin.security.cas.client.util.ExcludedURLDetectionFilter.doFilter(ExcludedURLDetectionFilter.java:68)
    com.garmin.web.filter.sso.ConditionalFilterChain.doFilter(ConditionalFilterChain.java:41)
    com.garmin.web.filter.sso.ConditionalFilter.doFilter(ConditionalFilter.java:81)
    org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
    org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
    org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
    org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
    org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
    org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:179)
    org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)
    org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
    org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)
    org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:543)
    org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
    org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:241)
    org.apache.coyote.ajp.AjpAprProcessor.process(AjpAprProcessor.java:419)
    org.apache.coyote.ajp.AjpAprProtocol$AjpConnectionHandler.process(AjpAprProtocol.java:393)
    org.apache.tomcat.util.net.AprEndpoint$Worker.run(AprEndpoint.java:1513)
    java.lang.Thread.run(Thread.java:662)

    this product seems more and more made into rubbish by rubbish software ...
  • Former Member
    0 Former Member over 10 years ago
    Not to be harsh, but it's probably a bit unrealistic to expect support for four-generation old Android OS and a fourteen year old PC OS. Plus, didn't BT LE support not show up until JellyBean?


    that XP remains one of the most installed OS bases with nothing but positive support from the user base is an aside to you, and clearly your views on lifecycle are tainted by a penchant for upgrade. If you think that an OS that is just a few years old (Android ICS) you are clearly already sucked into the "buy new, and buy another one soon" mentality that companies so love to promote.

    Some of us don't just live to work to pay for new stuff
  • Former Member
    0 Former Member over 10 years ago
    Don't feel bad. I have only had the forerunner 620 for one week and the WIFI does not work. Auto pause feature does not work and the Garmin Connect site is always down for some problem or another. Big time buyers remorse> I should have gone with the SUunto
  • 0 over 10 years ago
    that XP remains one of the most installed OS bases with nothing but positive support from the user base is an aside to you, and clearly your views on lifecycle are tainted by a penchant for upgrade. If you think that an OS that is just a few years old (Android ICS) you are clearly already sucked into the "buy new, and buy another one soon" mentality that companies so love to promote.

    Some of us don't just live to work to pay for new stuff


    XP is 15 years old, and is no longer even supported by Microsoft. So it's no longer getting any fixes for viruses, etc.

    I really doubt that Garmin will make Garmin Express work with my CP/M machine with a 100k floppy and an 25 pin serial RS-232 port! :)
  • Former Member
    0 Former Member over 10 years ago
    XP is 15 years old, and is no longer even supported by Microsoft. So it's no longer getting any fixes for viruses, etc.

    I really doubt that Garmin will make Garmin Express work with my CP/M machine with a 100k floppy and an 25 pin serial RS-232 port! :)


    yeah, good on ya Jim ... CP/M machines do NOT have the installed base that XP does ... if you worked in mission critical systems for big companies you'd know that reliability is well valued.

    you will note that XP still has a bigger user install base than OS-X ... so why waste their time on OS-X based on your logic?

    China (a huge and growing market segment) loves XP... http://www.pcworld.com/article/2103680/chinas-windows-xp-users-to-still-get-security-support.html
    http://bgr.com/2014/05/20/microsoft-windows-8-banned-in-china/
    http://www.digitaltrends.com/computing/microsoft-lenovo-tencent-partner-up-to-provide-windows-xp-support-in-china/

    but why waste time there ... right?

    Have you looked into the miserable level of Android phones that support the system?

    You must be a marketing person.
  • 0 over 10 years ago
    yeah, good on ya Jim ... CP/M machines do NOT have the installed base that XP does ... if you worked in mission critical systems for big companies you'd know that reliability is well valued.

    you will note that XP still has a bigger user install base than OS-X ... so why waste their time on OS-X based on your logic?

    China (a huge and growing market segment) loves XP... http://www.pcworld.com/article/2103680/chinas-windows-xp-users-to-still-get-security-support.html
    http://bgr.com/2014/05/20/microsoft-windows-8-banned-in-china/
    http://www.digitaltrends.com/computing/microsoft-lenovo-tencent-partner-up-to-provide-windows-xp-support-in-china/

    but why waste time there ... right?

    Have you looked into the miserable level of Android phones that support the system?

    You must be a marketing person.


    If you are still running XP and you use the internet, you also are carrying a HUGE sign that says "Hack me! I'm 4 generations old!"

    Can you tell us any fitness product released in the last 2 years that works with XP?