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Vivofit failing to sync and Garmin Connect failing to update

Former Member over 10 years ago

I've had my Garmin Vivofit for 5 days. Day 4, the Garmin Connect website stopped updating properly, reports weren't showing the latest information and Calories in/out as well.

Today, I cannot sync. Garmin express just fails, every time. Also, on top of the Garmin Connect sections that weren't updating, sleep and challenges won't update also.

What's going on???

If this is the service I am to expect under a week of using the device, I'm going to return it and get another brand.

0 Former Member over 10 years ago

My syncing issues usually resolve if I restart my phone and then turn the blue tooth off and back on.

The anomaly that has me scratching my head is that my step count is reporting one figure when looking at the daily screen and another when looking at the weekly screen. This started to occur yesterday, so hopefully it's part of the technical issues and will be fixed shortly.

Also having activities automatically entered 10 times for each activity. Any reason for that?

0 Former Member over 10 years ago

a lot of times mine fails to sync at all; just now it said sync complete but reports did not update after being refreshed - boo, hiss

0 SUSSAMB over 10 years ago

All of you new to Connect may benefit from reading here http://connect.garmin.com/en-US/help/how-to/

There is also a Facebook page https://www.facebook.com/pages/Garmin-Connect/55667706445

Note that these forums are mainly user-to-user so don't expect a quick response from Garmin here.

0 dobssi over 10 years ago

Same issue with 920XT.

0 Former Member over 10 years ago

Over the last 3 days my steps do not show up in the steps report, but they do in the main steps widget. Also it's stopped syncing with myfitnesspal. anybody else having the same issues?

for those of you having trouble syncing I've found that quitting the Garmin express app and restarting it usually fixes it. I've had my vivofit for about 3 months now and it's usually good.

0 Former Member over 10 years ago

I am having the same problem. Myfitnesspal has not synced with Connect for several days.

0 SUSSAMB over 10 years ago

There are two stickys in the Connect forum with info on this.

0 Joe215 over 10 years ago

I am a loyal (up until now) Garmin customer. The lack of any official response from Garmin is frustrating at best and certainly disrespectful of it customers. I see they have new models out now (Vivofit 2) and will tell us about them but won't do anything to communicate with is customers about problems. I am close to sending back all of my stuff and trying other brands.

0 SUSSAMB over 10 years ago

There are stickys on Express and Connect forums, postings on twitter and Facebook. So there is a 'response'. Maybe you just haven't seen any.

Also just posted on the Express forum is that the synching issue is now corrected.

https://forums.garmin.com/showthread.php?184803-Problems-with-syncing-wellness-data-in-Garmin-Express

0 Former Member over 10 years ago

I have vivofit since 10 days. but syncing is not happening since Saturday. I saw the last update for one of the threads that the syncing problem has bee taken care. But as of 1930CST on 1/6 I am unable to sync with my windows computer. If every time a ton of new buyers come in, this problem happens, that means the website is marginal. If this issue continues for one more week, I am sure to return the vivofit.