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Connect Distance Calculated Incorrectly

Former Member
Former Member
My Vivofit is properly reporting my total distance, but when I go to the Connect site, it is reported incorrectly.

Vivofit: 9,818 Steps / 4.46 Miles Distance
Connect: 9,818 Steps / 1.66 Miles Distance

Shouldn't be too difficult to fix.
  • Former Member
    0 Former Member over 10 years ago
    So I have an issue and maybe it is a known issue. The Distance on the Daily Steps line is including both the 3.01 and what I would guess as the 1.52 from the 2986 steps showing a total of 4.53 miles. Basically it is double counting the run distance which is also included in the totals. The total value should be 20.58 and not 23.59. Is this a known issue, are other people having the same issue.

  • If it's double-counting distance, can it also be double-counting steps? What device is this from?
  • Former Member
    0 Former Member over 10 years ago
    The steps actually look fine. The 5k+ steps are from the 3 mile run and that looked correct at time. The other steps for the day were 2986 and those look good As well. When I look at my Fenix 3 history it looks good as well. It is showing 8830 steps and 4.8 miles. I really think its problem with GarminConnect.
  • If it's the Fenix 3, it does actually sound like a bug.

    Perhaps it would be a good idea to log the bug at Garmin Support since you have it narrowed down very well. I did that on the support site with a report bug I found and they called me about it within 10 minutes.
  • Former Member
    0 Former Member over 10 years ago
    It was actually doing the same thing with my 920XT as well. To me it is a garmin connect issue on the Activity tab of the daily step dashboard. Again you can see the example in the screenshot that I listed above. I am assuming it is a common thing and I would guess it is already been reported but I haven't seen it anywhere. I opened a support issue as well.