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Steps: missing data in graph?

Former Member over 10 years ago

As you can see underneath, somehow the data concerning daily steps is not synchronized between the first two panels on the left in the garmin connect dashboard. The first panel on the left ('stappen' means 'steps') shows activity of approx 10.000+ steps during the past ten days, everyday. But in the graph on the second panel from the left ("totaal stappen" means " total amount of steps") it seems like no steps have been registered on wednesday, thursday and friday. The daily average as mentioned on the second panel is also lower (8.970) than you would expect based on the first panel (10.000+).

Am I missing something here ?!

0 Aussie_M8 over 10 years ago

My wife and I had similar issues for the last week :(

0 Former Member over 10 years ago

Too bad, Aussie_MB; we like our steps to be properly registered, don't we? ;)
Anyone an idea on how to solve this issue or perhaps bring it to the attention of Garmin's developers?

0 Aussie_M8 over 10 years ago

I somehow got it to update ... will see if I can do it again and I'll let you know how.

0 Aussie_M8 over 10 years ago

OK, try this.

1. Log into Garmin Connect
2. Click on the menu icon (three horizontal bars at the top left of the screen) and select "Steps". It should show your steps for the current day
3. Scroll back to the 'missing' day(s) by clicking on the "<" icon at the top centre of the screen

Once I did that, it seemed to update my missing steps on the reports screen.

Note: I tried this for my wife and most of the data was recovered but she still has one day missing (13th Dec).

0 jzigterman over 10 years ago

Solution to missing Vivofit steps!

OK, try this.

1. Log into Garmin Connect
2. Click on the menu icon (three horizontal bars at the top left of the screen) and select "Steps". It should show your steps for the current day
3. Scroll back to the 'missing' day(s) by clicking on the "<" icon at the top centre of the screen

Once I did that, it seemed to update my missing steps on the reports screen.

Note: I tried this for my wife and most of the data was recovered but she still has one day missing (13th Dec).

Aussie_M8: This is awesome; thank you very much!! This has been an extremely frustrating issue for a while now and you finally provided me with a successful solution! My activity data seemed "missing" for 1 or sometimes 2 days every week since buying the Vivofit, so I was on the verge of returning it even though I love everything else about it.

I've seen a number of different forums where people have this same problem... anyone know if there is a way to elevate this issue to Garmin to produce an official fix and save a lot of people from getting frustrated?

0 rstefanx over 10 years ago

Same problem here, fixed with Aussie_M8's hint. I hope someone at Garmin will fix this.

0 Former Member over 10 years ago

Aussie_M8, you seem to have cracked this issue: many thanks for sharing!

0 7742927 over 3 years ago

My garmin alos had same problem, start every evening the steps bar seems like no steps on the day.. but ever morning to Evening steps bar work well..

0 7742927 over 3 years ago

I had simikiar problem to, the problem always start in the evening,, the steps bar seems like no steps all day,