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VIVOSMART: no access to the device settings with garmin connect

Former Member over 10 years ago

Hi,

since three days i haven´t access to the devicesettings of my vivosmart
using garmin connect -> connect.garmin.com/.../<mydeviceid>
I only got a spinning browserwheel and thats it.

I testet with firefox, chrome and msie and cause all of them are showing the
wheel i did not thing thats an error in my local enviroment.

Any help is welcome.

Andreas

0 Former Member over 10 years ago

ok, i´ll fixed it and thats the was how.
Thanks garmin for 4 hours lost time .....

- starting Garmin Express to delete the listed vivosmart device
- tried to add the vivosmart as a new device and Garmin Express said unsupported device, the serial was blank
- deinstalled garmin express and installed garmin express
- tried out Garmin Connect and here my vivosmart was away, no device listed any more
- started Garmin Express App on the iPhone
- ahhh a new device called vivosmart, i added it to my account
- tried out Garmin Connect and yes, congrats to my new device, my vivosmart is listed
- tried to access the device settings through Garmin Connect and yes i have access
- started Garmin Express, connected my vivosmart and yes, a new device with shown serial appeared
- added my new device to my existing account and yes, all now ist working properly.

Garmin, it all worked well since you launched the last version of Garmin Connect including a new vivosmart
firmware 2.80 and made the facelift of Garmin Connect (the serveral downtimes the last days never mind).

For what ?
Are your products and updates not tested and veryfied before launching ?
This this your kind of understanding of a well build service license agreement ?

What a waste of time to keep things going again ....

0 Former Member over 10 years ago

thanks

Genius - thanks - this solves the problem with initial set up as well.

ok, i´ll fixed it and thats the was how.
Thanks garmin for 4 hours lost time .....

- starting Garmin Express to delete the listed vivosmart device
- tried to add the vivosmart as a new device and Garmin Express said unsupported device, the serial was blank
- deinstalled garmin express and installed garmin express
- tried out Garmin Connect and here my vivosmart was away, no device listed any more
- started Garmin Express App on the iPhone
- ahhh a new device called vivosmart, i added it to my account
- tried out Garmin Connect and yes, congrats to my new device, my vivosmart is listed
- tried to access the device settings through Garmin Connect and yes i have access
- started Garmin Express, connected my vivosmart and yes, a new device with shown serial appeared
- added my new device to my existing account and yes, all now ist working properly.

Garmin, it all worked well since you launched the last version of Garmin Connect including a new vivosmart
firmware 2.80 and made the facelift of Garmin Connect (the serveral downtimes the last days never mind).

For what ?
Are your products and updates not tested and veryfied before launching ?
This this your kind of understanding of a well build service license agreement ?

What a waste of time to keep things going again ....

0 Former Member over 10 years ago

ok, i´ll fixed it and thats the was how.
Thanks garmin for 4 hours lost time .....

- starting Garmin Express to delete the listed vivosmart device
- tried to add the vivosmart as a new device and Garmin Express said unsupported device, the serial was blank
- deinstalled garmin express and installed garmin express
- tried out Garmin Connect and here my vivosmart was away, no device listed any more
- started Garmin Express App on the iPhone
- ahhh a new device called vivosmart, i added it to my account
- tried out Garmin Connect and yes, congrats to my new device, my vivosmart is listed
- tried to access the device settings through Garmin Connect and yes i have access
- started Garmin Express, connected my vivosmart and yes, a new device with shown serial appeared
- added my new device to my existing account and yes, all now ist working properly.

Garmin, it all worked well since you launched the last version of Garmin Connect including a new vivosmart
firmware 2.80 and made the facelift of Garmin Connect (the serveral downtimes the last days never mind).

For what ?
Are your products and updates not tested and veryfied before launching ?
This this your kind of understanding of a well build service license agreement ?

What a waste of time to keep things going again ....

i try this but I only got a spinning browser wheel.