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Unable to sync activities to Garmin Connect via any means

Since the Garmin Connect website downtime yesterday, 19 December, I have been unable to sync activities from my Forerunner 920XT to Connect via any means.

I have attempted bluetooth syncing through my phone using Garmin Connect Mobile, Wi-Fi syncing from the 920XT itself, USB-connected syncing through the latest version of Garmin Express for Windows, and even uploading the .FIT file for my activities manually through the Garmin Connect website. The methods generally will sync my sleep, steps, and other daily activity tracker data, but not the GPS, HRM, and other data from any recorded activity.

I have verified the .FIT file is good, and all data is present, and it can be uploaded and read normally using Strava without issue. It appears the issue is isolated solely to Garmin Connect.

0 SUSSAMB over 11 years ago

This is mainly a user to user forum, your best bet would be to contact Product Support

North America Support:

US Toll Free: 1-800-800-1020
Canada: 1-866-429-9296
Mon–Thurs: 8 a.m.–6 p.m.
Fri: 8 a.m.–5 p.m.
Central Time (closed holidays)

United Kingdom Support:

Freephone from UK landline: 0808 238 0000
Within UK: 0870 850 1242
Outside UK: +44 870 850 1242

For other locales please visit: www.garmin.com/support for contact details

0 Former Member over 11 years ago

I encountered the same problem yesterday and today. It isn't registering my running activity like it was before and I cannot figure out why or how to correct this.

0 Former Member over 11 years ago

Same here, cannot upload my activity to Connect Garmin.