I completed a run this morning on my 620. Everything was fine, but when the watch synced with my phone all of the data was lost except elapsed time. If I look at the history on the watch there is data, but it got lost somehow. I haven't had this issue prior to this. I have a forerunner 620 uploading to an iPhone 6, I haven't had issues with the newer iOS before now either. I wanted to brag to all my TX running buds about the gnarly hills I ran in Seattle on vacation, so imagine my disappointment when my upload says 0 miles and no elevation data.
Locate the .fit file on your computer. If you are on a windows pc, it'll probably be somewhere in C:\ProgramData\Garmin.
If you can't find the files, you could export them from Garmin Connect. I'd consider this as a fallback since there is a chance that the file in Garmin Connect is corrupt.
Once you've located the file, or files, save/copy them to your desktop.
Delete the activity from Garmin Connect.
Manually upload the file on your desktop to Garmin Connect.
If the problem exists with the freshly uploaded activity, then the .fit file should be examined with the Fit File Repair Tool and uploaded again.
Hello, I have received my new fenix 2 today, went for a trial run and same issue occurred... strange thing is on the old version of garmin connect i see the details of the run ok but not on the modern version. same thing happened a couple of weeks ago with my forerunner... what is the issue? how can be fixed?
Also i noticed that comparing the trace i can see on the old version vs another similar run i did, the accuracy from the fenix 2 is worse. i checked the setting on the GPS and is set as "normal" so from what i understood is with frequency every sec.
