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Former Member over 11 years ago

Hi
i uploaded my run this morning from my Forerunner to my mac and it all worked fine. Then when I clicked on Garmin Connect to see the run it wasn't there. The last activity according to the dashboard was last week.
Worse, it's been deleted off the Forerunner and seems lost.
Does anyone know what i can do to get back the information or where it might be saved.
After i uploaded the info, it gave the right date and said that todays run was uploaded so i can't understand what happened.
Any advice would be happily received
thanks
dom

0 Former Member over 11 years ago

I haven't lost stuff from my device (and hopefully, it keeps running fine in the meantime), but I don't seem to be having anything new appear on the site, either... and another runner that I am connected to had things last appear 3 days ago--and she runs a lot more than that! I don't have any solutions, but seeing that other people are seeing nothing on the site makes that a little better. I hope you have a means of getting it back and it's just lost in a queue somewhere!

0 Former Member over 11 years ago

hi Proteus93 unfortunately i had 'delete from Forerunner after upload' ticked in my ANT preferences so I no longer have the data.
I thought it would be totally safe once it was uploaded.... but it seems not. I'm also hoping that because i watched it upload to the Garmin site, the data will be saved somewhere on Garmin's servers and maybe it will appear some time soon.
fingers crossed

0 Former Member over 11 years ago

I called the Garmin 1-800 number yesterday and the automated response said that Garmin was having technical difficulties.

I sure hope my triathlon data is saved on the Garmin computers somewhere. That was my first 1/2 triathlon and I want to analyze the hilly course so I can do even better next year!