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Updated: Are you having issues uploading to Garmin Connect?

Garmin-Brian
over 10 years ago
8/26 3pm CST Update:

The original issue of not being able to upload activities that started late on 08/25 was fixed around 8am CST on 08/26. The issue however remains for many of you not being able to upload activities that you attempted to upload when our site was down. We believe this is due to the fact that Garmin Connect detects what it thinks are activities that it had previously uploaded successfully when the system was broken. Many of you are mentioning that when you currently sync, things appear to work as intended short of seeing your recent activities in Garmin Connect. To correct this issue the only solution is to manually upload any activity that will not currently upload to Garmin Connect. To do this please follow these steps:

  • Log into your Garmin Connect account
  • Connect your device to the computer via USB (devices that transfer via ANT will need to skip this step)
  • From Modern View go to your activity history
  • From the Activities screen click "Import" from the left hand side of the screen
  • From the pop up window click "Browse" and locate the activity file that you want to upload to Garmin Connect (ANT device users please read the following FAQ which will provide the location of where your activity files are stored on your computer: Why are my activities files not being stored on my computer once I have uploaded them to Garmin Connect using Garmin Express?
  • Once the file is located click the "Upload activities from file" button


The pop up window should then indicate whether or not the file uploaded successfully.

Another easy way to quickly tell if the issue described in the first paragraph is the problem is to create a short activity on your device and then try and upload it. We believe that file will upload successfully. If you still cannot upload your activities please post a reply to this thread using the template outlined below.

  • When did you last try to upload your data?
  • What method did you use? Garmin Express? Garmin Connect Mobile?
  • What device are you uploading your data from?
  • Are you getting any type of error message when you are uploading? If so what does the error message say?
  • What happens when you attempt to upload the file manually? Do you get a success message or an error?
  • What is your Garmin Connect username? (likely the same as your forum username but please note if otherwise)


To wrap up on behalf of Garmin we would like to extend a sincere apology for any inconvenience anyone has experienced as a result of not being able to upload their data to Garmin Connect.
  • 0 over 10 years ago
    •When did you last try to upload your data?
    1 Sep
    •What method did you use? Garmin Express? Garmin Connect Mobile?
    Garmin Express and ANT Agent
    •What device are you uploading your data from?
    Forerunner 610
    •Are you getting any type of error message when you are uploading? If so what does the error message say?
    No error, it confirms a succesfull sync but no new uploads after 24/8 on Garmin Connect
    • What happens when you attempt to upload the file manually? Do you get a success message or an error?
    Found the files but all where old, the ones corresponding to the pending activities are no there. When I tried to upload the old ones it told me that they had been already uploaded.
    •What is your Garmin Connect username? (likely the same as your forum username but please note if otherwise)
    0NN0

    This issue is pending way to long now, already six (!) pages with responses to the temporarily "fix". Should I move away from Garmin?
  • Former Member
    0 Former Member over 10 years ago
    @GARMIN:

    Your support team requested very specific feedback and we, the users, have provided some and more.

    It is time for Garmin to issue a formal update as to where we are and when this issue is likely to be fixed.

    At a time when smartphones have more and more GPS and sport-related apps and accessories, I would suggest that Garmin should be very careful as to how the company takes care of its longstanding customers!
  • Former Member
    0 Former Member over 10 years ago
    Next time Garmin has issues with Garmin Connect, then please post a notice IMMEDIATELY so we don't waste our time trying. It's annoying that Garmin waited a day or two before admitting issues. That's baloney.:mad:
  • 0 over 10 years ago
    When did you last try to upload your data? Now (9/2/14, 10:40 PM PDT)
    What method did you use? Garmin Express
    What device are you uploading your data from? Edge 800
    Are you getting any type of error message when you are uploading? At the top of the Garmin Express window, "There was an error syncing with Garmin Connect"; in the Sync section, "There was a problem communicating with the Garmin servers. Please try again later." Two of my four not-yet-synced activities failed to upload (dated 8/26 and 8/27); two uploaded fine (dated 9/1 and 9/2).
    What happens when you attempt to upload the file manually? " An error occurred with your upload. Please try again."
  • 0 over 10 years ago

    Hi, I'm Italian Users,
    When did you last try to upload your data? Yesterday (9/1/14, 07:40 PM)
    What method did you use? Garmin Express
    What device are you uploading your data from? Forerunner 310XT
    Are you getting any type of error message when you are uploading? At the top of the Garmin Express window, "There was an error syncing with Garmin Connect"; in the Sync section, "Spiacenti, non è possibile sincronizzare il dispositivo"
    This happens when you try to download workouts or courses on device.
    No problem instead to upload activities to garmin connect
  • 0 over 10 years ago
    •When did you last try to upload your data?
    1 Sep
    •What method did you use? Garmin Express? Garmin Connect Mobile?
    Garmin Express and ANT Agent
    •What device are you uploading your data from?
    Forerunner 610
    •Are you getting any type of error message when you are uploading? If so what does the error message say?
    No error, it confirms a succesfull sync but no new uploads after 24/8 on Garmin Connect
    • What happens when you attempt to upload the file manually? Do you get a success message or an error?
    Found the files but all where old, the ones corresponding to the pending activities are no there. When I tried to upload the old ones it told me that they had been already uploaded.
    •What is your Garmin Connect username? (likely the same as your forum username but please note if otherwise)
    0NN0

    This issue is pending way to long now, already six (!) pages with responses to the temporarily "fix". Should I move away from Garmin?



    Today I managed to do a succesful upload via Garmin Express to Garmin Connect. Only the new activity was uploaded, the activity from 31st of August is still not uploaded. Is there any way to force uploading of one activity from the FR610?
  • Former Member
    0 Former Member over 10 years ago
    I started having problems yesterday with Garmin Connect on my Surface Pro 3 (MS Windows 8.1). I tried to sync my vivofit but it keeps saying that I need to log in within the GC app. When I try to log in it says, "We're sorry there is a problem with our servers which means that express is temporarily unavailable. Blah blah". Any EUT???
  • 0 over 10 years ago
    Everyone.

    The original intent of this thread was to keep everyone informed about an outage that Garmin Connect experienced that resulted in no one being able to upload their data. This issue was fixed some time ago and in the original post we noted how to manually upload files that could not be uploaded even after the issue was resolved.

    We are still working with the Garmin Connect team concerning vivofit users who obviously cannot manually upload an activity that you completed and tried to upload during our outage.

    For everyone else if you are having an issue with uploading activities to Garmin Connect this will be need to be resolved by contacting support. Details on how to contact support is listed in the below in my signature. Our agents will also investigate and reach out to those in this thread that indicated they were having an issue uploading.
  • 0 over 1 year ago

    When: 10th October 2023, Saturday 9:00am SAST

    What: Garmin Connect mobile and Web

    Device: Forerunner 35

    Everything like heart rate, steps, calories and intensity minutes all uploaded good except for the activity itself. Had this problem once before and it's very frustrating. Tried on the web but said 'this file was not accepted by the system'. Ended up having to get shared a run...

  • 0 over 1 year ago in reply to Matteo Pauselli
    Matteo Pauselli said:
    Tried on the web but said 'this file was not accepted by the system'.

    There is a problem with the file. Very common issue with the Forerunner 35. Attach it to this thread. We can take a look to see if it is repairable.

    • Zip the file, then in a reply post Insert >> Image/video/file >> click Upload >> browse for file >> OK.
    • Or upload the fit file to a reputable file sharing service, such as OneDrive, Google Drive, Dropbox, make the file public, then paste a link to the file in your post.
    • Or if you'd rather your activity was private, you can send me a private message.