The original issue of not being able to upload activities that started late on 08/25 was fixed around 8am CST on 08/26. The issue however remains for many of you not being able to upload activities that you attempted to upload when our site was down. We believe this is due to the fact that Garmin Connect detects what it thinks are activities that it had previously uploaded successfully when the system was broken. Many of you are mentioning that when you currently sync, things appear to work as intended short of seeing your recent activities in Garmin Connect. To correct this issue the only solution is to manually upload any activity that will not currently upload to Garmin Connect. To do this please follow these steps:
- Log into your Garmin Connect account
- Connect your device to the computer via USB (devices that transfer via ANT will need to skip this step)
- From Modern View go to your activity history
- From the Activities screen click "Import" from the left hand side of the screen
- From the pop up window click "Browse" and locate the activity file that you want to upload to Garmin Connect (ANT device users please read the following FAQ which will provide the location of where your activity files are stored on your computer: Why are my activities files not being stored on my computer once I have uploaded them to Garmin Connect using Garmin Express?
- Once the file is located click the "Upload activities from file" button
The pop up window should then indicate whether or not the file uploaded successfully.
Another easy way to quickly tell if the issue described in the first paragraph is the problem is to create a short activity on your device and then try and upload it. We believe that file will upload successfully. If you still cannot upload your activities please post a reply to this thread using the template outlined below.
- When did you last try to upload your data?
- What method did you use? Garmin Express? Garmin Connect Mobile?
- What device are you uploading your data from?
- Are you getting any type of error message when you are uploading? If so what does the error message say?
- What happens when you attempt to upload the file manually? Do you get a success message or an error?
- What is your Garmin Connect username? (likely the same as your forum username but please note if otherwise)
To wrap up on behalf of Garmin we would like to extend a sincere apology for any inconvenience anyone has experienced as a result of not being able to upload their data to Garmin Connect.
