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Device not showing in connectgarmin (web) but showing in mygarmin & in android app

Former Member
Former Member
Quite a long title to ask a question that is quite specific (and seems strange to me)

Yesterday, because of a BT pairing issue (my FR220 kept connecting and disconnecting during each run), I removed the device from my connect account (through the web-interface instead of removing it though the app, I didn't find the way to remove the device there) and reconnected.

I reconnected the device through the android phone connect app (using BT).

Now, I find my device back in the list of devices on
- the android phone app
- I find it is still available on the mygarmin website

The device is still pairing and uploading my runs (so the main purpose is fulfilled, I didn't loose data, I still connect,...)

The only thing that is missing is that on the garmin.connect website, I don't find back my device.

How can I re-add my device?

Thank you
  • Former Member
    0 Former Member over 10 years ago
    Did you ever find a solution to this issue? I'm having the exact same problem with the Edge 810. I can see the device on my Android phone but it's not listed on Garmin Connect.

    I'm wondering if I should delete and resync.