Mobile Apps & Web

Garmin Connect Web Display issues with Connect, both classic and modern

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Display issues with Connect, both classic and modern

Former Member over 11 years ago

When I select one of my activities from my dashboard, the route map and graphs do not display, nor can I interact with many of the buttons; edit, share, delete etc. The only way I can edit is to go into the player. This happens with both the classic and modern versions. I use Firefox on W7, but this also happens with Chrome and IE. For example, here is the activity page for my ride last night:

http://connect.garmin.com/activity/562775981

Thanks,
Paddy

0 SUSSAMB over 11 years ago

Displaying fine on my Win7 PC with IE11 when I click that link. Something on your PC is preventing the download.

0 Former Member over 11 years ago

Funnily enough, if I clink on that link, I can see everything as well. However, if I log in to Garmin Connect, the display issues return. Is there something whacked with my privacy settings?

0 SUSSAMB over 11 years ago

Quite possibly, or at least some setting on your PC, everything still displays when I log into my Garmin Connect, both modern and classic :)

0 Former Member over 11 years ago

Thing is, I'm currently logged in on another PC :confused:

0 SUSSAMB over 11 years ago

Could still be an account setting or a setting on that PC.

0 Former Member over 11 years ago

This is the script error message I get (sorry, it's in German, but I've translated a couple of things):

Details zum Fehler auf der Webseite

Benutzer-Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E)
Zeitstempel: Tue, 12 Aug 2014 08:44:03 UTC

Meldung: Script error
Zeile: 0
Zeichen: 0
Code: 0
URI: http://alert.scansafe.net/alert/process?a=-3-G3xTyXmY3RHIg6BTiOwLGdqkFBLoama9u_hcc4wSHhvJwXU1hrQlgDydNJu0ciN5u6CEsr45JZeGzcs3SJOALQ&b=1znVXkYeunxLtdiSCsoO7Z5VT69-BwblPO95fnRl3pT_qj7A6aDnzaY8dAukRP9-go1_6aajZGgUOEOB-R5lch4rDGSIyyrjDyNH-1Rg9fF0FuOcmeazb2nHlD1avKW7CLNzSo0jxERwOilI7XdzO8ftWVg5iSeU_RvRa9pDuPZbu0RSZLWmh315DGpT0dCGWMnHAFRztMCF1wiznCTssqSD_xJIn3j6tCxArLc7oRvfICBW7poGJIvAb983BkRILpHcgpn4VD5BrwqbibmfuM-dxUCSkIWQRDRPTN-ceph6u5LroMUwQxk2JuYuJGIiHFUXU3AudNw414k7K8gRhaVAr5X58tehZ8IirCoCE97qnZgpb-PCAlC5gicT--rO9mHxe48gKH3i2np7g_9hhy9dBvQkF36qEsD3tww9FVLwRiLfMrTlYth3pON8g1QUjr9oN5YlFGktL9xCaW53DNP4T_zKdjCJyQf9qYOEN1Q&blockedUrl=http%3A%2F%2Fconnect.facebook.net%2Fen_US%2Fall.js

Meldung: 'detailsLapsBox' ist undefiniert (not defined)
Zeile: 422 (line 422)
Zeichen: 13 (character 13)
Code: 0
URI: http://connect.garmin.com/activity/562775981

Meldung: 'User.COLLAPSED_COMPONENTS' ist Null oder kein Objekt (is Null or no object)
Zeile: 214 (line 214)
Zeichen: 9 (character 9)
Code: 0
URI: http://connect.garmin.com/api/activity/component/details/script/activityDetails.js?14.7.0.11

0 SUSSAMB over 11 years ago

Looks like scansafe is blocking it, is that a virus checker or ad blocker or something? You need to have a look there I think for the culprit.

0 Former Member over 11 years ago

For this PC yes, but my home desktop doesn't have it. I do run AVG anti-virus on it though, I'll have look later.

0 Former Member over 11 years ago

I see the activity also. I have similar problem seeing my activities where some info shows but not the activity map.

0 Former Member over 11 years ago

I installed a Java update, but it's still not displaying properly on my home PC. It does, however, display in Firefox on my Android phone and in Safari on my iPad. I can't see anything in the privacy settings which would cause this.
In addition, in the modern version, the activity play function opens into a small, half-screen width window and just looks awful; is it designed this way? Half the screen is completely blank. They seriously need some work on their web design :mad:.