Half the time mine does too. Usually refreshing the page helps. I like the features of the new connect, but i find it pretty slow and laggy, especially with an ipad. When it does load often some of the boxes are blank.
It's an indication that something is blocking the download. Ghostery is one of the main culprits but check any firewall, AV or anything else that could be causing it.
I'm running chrome and it shows sometimes and other times it's showing a map of Kansas and the track was recorded in Asia, I've just put the link into explorer and it's showing the world map. I've got public links going out to the web and it's not showing, I'll have to re-link to Strava.
The other thing is it shows in the new format sometimes and the old format other times, it's crazy.
I just noticed that the old page format knows the GPS is a 510, whereas the new page format doesn't know what it is.
The reason I chose the Garmin site in the first place was, I thought it would be most reliable compared to the others but it's proving to be the least reliable.
